Email Data Collection with Access

Posted on 2008-11-15
Last Modified: 2013-12-05
I get the following message when trying to update my Access database with the email data collection feature:  "Failure:  Cannot process this email message.  The form in this message is corrupt or has been modified.  In trouble shooting, I have sent the form to a hotmail address and replied to it myself.  I still get the same error message.  However, if I send the form to an email account set up through outlook, and I reply to it in Outlook and send the form from there, it updates just fine.  The database is not in exclusive mode, nor are the emails being sent or received in text, all properties are set for HTML.  I don't know what the problem is, can anyone help me out?
Question by:kohler0529
    LVL 74

    Expert Comment

    by:Jeffrey Coachman

    As far as I know this feature only works with the designated "Microsoft " products.
    (MS Access and MS Outlook)

    LVL 84

    Accepted Solution

    According to the Access Team blog:

    The forms can either be rich InfoPath forms that show up in-place in Outlook 2007 email messages, or they can be very simple HTML forms that can be completed by users of practically any email client.

    I would therefore assume that, given that you can accept a message from Outlook but not from Hotmail, that HotMail is somehow munging your message when it returns it. This feature is still in its infancy and will go through growing pains; I can see where it would be a good feature and very handy, but the A-Team still has some work to do on it, apparently, to make it a robust and reliable feature.
    LVL 74

    Expert Comment

    by:Jeffrey Coachman
    Definition: Mung
    (M)ash (U)ntil (N)o (G)ood



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