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Acer Windows Vista Startup Problems: Will not boot in normal/safe mode or find restore points

Posted on 2008-11-16
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I have an Acer 4710 that is about 9 months old. I was deleting files (only pictures and music) to free up more space on a 99% full hard drive when the computer froze. After restarting it I get to a screen that says "Windows failed to start" and gives the option to run an automatic startup fix (recommended) or start normally. If I let it run the automatic fix, it just freezes after awhile on a black screen. If I try starting normally, it only gets to the black screen with the Microsoft Corp. logo on the bottom and the green loading bar (is that checking the bios?) If I use F8 I can make it to the Advanced Boot Options page. I've tried a few things including going to a restore point, but it says that no restore points can be found.... I've seen a few posts recommending to load windows from a DVD, but will that erase all of my files (pictures, documents, etc)? I wish I could say I had a backup disk...
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Question by:keakua
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by:nobus
ID: 22970273
repairing vista does not touch your data ; here's how to do it :
http://vistasupport.mvps.org/windows_vista_repair_options.htm
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by:keakua
ID: 22970356
It sounds like even if I used the DVD it would just get me to the same screen as I get when I press F8? Windows was pre-installed on the computer so I dont have a DVD for it, but I imagine I can get one from work/friends. Is there any difference between running the repair from the DVD vs F8? I've also tried a few of these except for the Complete PC Restore with no luck. Startup repair froze, system restore said there were no previous restore points saved, Memory diagnostic tool timed out/froze, and the only thing I tried in the command prompt was a chckdsk that said there was no errors...

Startup repair - This automatically fixes problems that are preventing Windows from starting
System Restore - This will Restore Windows to an earlier point in time
Windows Complete PC Restore - This will completely restore your entire PC - programs, system settings and files - from a back up that you have previously created (Available in Windows Vista Business, Enterprise and Ultimate editions only)
Windows Memory Diagnostic Tool - This checks your computer's memory hardware for errors
Command Prompt - This opens a Command Window
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by:nobus
ID: 22970419
just try it
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by:keakua
ID: 22970694
I'll give it a shot as soon as I find a DVD. Windows was pre-installed on my computer so I'm hoping I can use someone else's DVD
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by:keakua
ID: 22970721
If you meant try it as far as going to the link, I did do that and it gave me 2 options to run the Vista repair. I tried the one accessed by pushing F8 and followed the instructions from the link you sent me, but it still froze up again when I tried any of the repair options. Selecting startup repair takes is to an all black screen. I can hear the computer making noises like its trying to do something, then after about 5 minutes it stops and all I hear is the fan. stuck again...
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by:nobus
ID: 22970849
sorry to say that vista is not repaired as easily as Xp; so if you are still stuck, maybe you better consider a backup of your data, and a fresh install
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by:keakua
ID: 22971477
If I can't get on to windows, is there any other way to backup the data at this point (as in what I've saved on my Desktop, C: and D: drives) using the command prompt?
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nobus earned 1992 total points
ID: 22973789
yes, here 2 ways :
-hook the drive as 2nd drive to a working system (on ide, sata, or usb) and copy your data
-boot from a live cd, that supports USB, and copy your data to an external drive; i suggest knoppix - it supports usb :  ftp://ftp.uni-kl.de/pub/linux/knoppix/KNOPPIX_V5.1.0CD-2006-12-30-EN.iso
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