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Unable to access CRM Externally

Posted on 2008-11-16
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Last Modified: 2012-05-05
We are unable to access CRM 4.0 remotely.  

Server - SBS 2003 R2, SQL Server 2005, Exchange, etc.
Added:  crm.companyname.com pointing to public IP A record with hosting company.
Firewall:  Opened port 5555
IFD:  verified it resolves correctly using the crm.companyname.com
Able to telnet to port 5555 using Ping Scanner w/o issue and it shows connected.
Checked IIS Mgr to verify basic settings, etc. which seem ok.

CRM runs great locally, no issues other then a corrupted ACT 6.0 DB that will not load from any machine.  Every time I attempt to access remotely on the status bar [bottom left of IE] it shows "Website found, waiting..." then I see it quickly flash the DNS 205 something [which is Network Solutions] then it flashes .dnsllerror or something then "Webpage can not be displayed".

I've checked online here and tried a few that seemed applicable, checked online using "Doug's" suggestions and it doesn't work.  We can access internally and over VPN without issue.  

Help greatly appreciated.
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Question by:BGTSLLC
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Expert Comment

by:PeterSinger
ID: 22971823
The problem is that in the IIS manager you have external addresses blocked.
1.  Open IIS Services Manager
2.  Right click on MS Dynamic CRM and click properties
3.  Click on Directory Security
4.  in IP address and domain name restrictions click edit
5. Grant all in that location and remove any other entries
Peter
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by:BGTSLLC
ID: 22972358
Oh Peter if only you were right....but that was enabled.

I can get to the Public IP of that address without issue, but for some reason if I type it in with the DNS or IP:5555 it says the website is found, waiting, then it hits the DNS of Network Solutions [which has the correct A record] then it says page can not be displayed.

I'm not sure what I'm missing.
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Author Comment

by:BGTSLLC
ID: 22972376
Now I got this when I changed the identity setting in IIS for CRMAPPPOOL to use the IAW ID versus network service [I did type in the public IP:5555] as well as typing in the DNS entry and port.  So this is new and perhaps leading in the right direction.

Server Error in '/' Application.
--------------------------------------------------------------------------------

Runtime Error
Description: An application error occurred on the server. The current custom error settings for this application prevent the details of the application error from being viewed remotely (for security reasons). It could, however, be viewed by browsers running on the local server machine.

Details: To enable the details of this specific error message to be viewable on remote machines, please create a <customErrors> tag within a "web.config" configuration file located in the root directory of the current web application. This <customErrors> tag should then have its "mode" attribute set to "Off".


<!-- Web.Config Configuration File -->

<configuration>
    <system.web>
        <customErrors mode="Off"/>
    </system.web>
</configuration>
 

Notes: The current error page you are seeing can be replaced by a custom error page by modifying the "defaultRedirect" attribute of the application's <customErrors> configuration tag to point to a custom error page URL.


<!-- Web.Config Configuration File -->

<configuration>
    <system.web>
        <customErrors mode="RemoteOnly" defaultRedirect="mycustompage.htm"/>
    </system.web>
</configuration>
 
I also wasn't sure if I needed to enable the Internet Data Connector when I checked under services either.
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Accepted Solution

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BGTSLLC earned 0 total points
ID: 22972954
Praise the Lord!!!

Figured it out.  In using the IFD tool I typed in the crm.domain.com:5555.  I just needed to type in domain.com:5555!

Woohoo!!!!
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LVL 30

Expert Comment

by:Mike Lazarus
ID: 22996179
If you want some help with the ACT! 6.0 issue, post a new thread with some details to the ACT Zone
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