client created new T.B. account, did not backup email folders from old account. Are those emails still on hard drive? Where to find & restore?

Posted on 2008-11-16
Last Modified: 2012-05-05
Client created a new T.B. email account, without saving/backup of those email folders. Too busy to try a system restore from Xp restore, so now he wants to know if those old emails are still on his hard drive? Where & how to locate & restore them to T.B. to read & reply, etc.

He has installed the Czech backup/restore Program & used it to search his drive for the emails. He says the folders he opened are empty. Did he lose those emails? How does he use that Program or any other means to search & find the "lost" emails?

Question by:jamesg1940
    LVL 97

    Accepted Solution

    Hello jamesg1940,

    The old profile should be at C:\Documents and Settings\\Application Data\Thunderbird folder.  The folder and subfolders are hidden, so you have to unhide hidden folders. In Windows XP, open Windows Explorer or any folder.  Click on Tools > Folders Options > View. Check "Show hidden files and folders".  If you want to see system files as well, uncheck Hide protected operating system files.   Click OK.

    In Windows Vista, open Windows Explorer or any folder. Click the Layout button (to the left of the Views button). Click Folder Options > View tab. Check "Show hidden files and folders".   Click OK

    Hope this helps!
    LVL 1

    Author Comment

    Hi War1,
    What u stated seems right on & I'll ask the client to do it, he's up for trying.

    Seems the emails are professionally important.
    I might have to do the procedure?
    Or he can hire a better IT with your advice in hand.
    I'll get back ASAP.
    Thank you,
    LVL 1

    Author Closing Comment

    Client will take PC to a tech repair shop.

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