Unintalling : Error 1606 "Cannot Access Network Location x|Ñ"

Posted on 2008-11-17
Last Modified: 2013-11-14
Hi all,

I am trying to uninstall a program (Blueworld Lasso Professional 6.0.4)
I have an error 1606 "Cannot Access Network Location x|Ñ" when the uninstaller tries to compute the needed space.
I understand that some location (probably a network share / mapped drive) that was available during install is no longer available, but I just can't find which one.
Common solutions to this problem (from MS knowledge base or InstallShield knowledge base) advise to check the registry for incorrect paths in "shell folders" and "user shell folders". All these paths are correct on my system.

I thought that reinstalling the application would do the trick, so I tried to trick it into thinking that it was not installed by removing its registry key from HKLM\Software, but I still get the error (even though it does indeed try a new install).

Any idea ?
Note that the location x|Ñ given is not exact, actually the second character looks more like a null character than like a pipe character, but I'm not sure about that.

Any help would be really appreciated !
Question by:thewild
    LVL 7

    Expert Comment


    can you post a screenshot? It might also be looking for the .msi file, if you can locate it, maybe it would fix the problem.

    LVL 4

    Author Comment

    I can do better thant that. I checked the log file created by the (un)installer, and the exact problematic path is :
    Error 1606. Could not access network location xÑ.

    That's a very dirty copy/paste, the unreadable character here is a SOH (start of heading) character.

    I tried using filemon (from sysinternals), but it logs absolutely nothing from msiexec except its writing to the log file.
    LVL 4

    Author Comment

    Hi found the problematic commands in the installer log file (I had to run it from the command line with verbose logging) :

    MSI (s) (F0!F8) [12:53:02:492]: PROPERTY CHANGE: Modifying System16Folder property. Its current value is 'C:\WINDOWS\system\'. Its new value: 'xÑxÑ'.
    MSI (s) (F0!F8) [12:53:02:492]: PROPERTY CHANGE: Modifying System16Folder property. Its current value is 'xÑxÑ'. Its new value: 'xÑ'.

    No idea about where this comes from, or about how to fix it though...
    LVL 40

    Expert Comment

    by:Vadim Rapp
    Your property change is after some Action. Need to know the action. The best would be if you could post the whole log.
    LVL 4

    Author Comment

    Sure, I should have thought about it in the first place !
    Here you go !
    LVL 40

    Assisted Solution

    by:Vadim Rapp
    as expected, this is done by their custom action - it modifies the property. The only hint is in custom action name "setwebroot" - so maybe you could think if there's anything unusual in your IIS configuration. Maybe install, or uninstall, or reinstall IIS.
    Also you can try to repair this product, maybe it will get through; and then uninstall.

    If not, then use installer cleanup utility and remove this. If you want clean removal, you can install it again and then uninstall gracefully (if it works then).
    LVL 4

    Author Comment

    Uninstalling/reinstalling IIS is not possible.
    The only unusual thing I can thin of is that I removed the "default web site". Also, this is IIS 6.0, and the software is quite old so maybe it does not like my server. It installed fine the first time though !

    I already tried a repair, and it halted with the same error.
    I already tried to remove the software manually (just removed the entries in HKLM\Software), but the re-installation did not want to run...

    I think I'll have to live with it...
    LVL 4

    Accepted Solution

    vdimrapp1, you were right about the "setwebroot".
    Your suggestion to reinstall IIS was a bit extreme, but as I remembered that this application installed a virtual directory under the default web site, I recreated a fake "Default Web Site".
    I had to give it the ID 1 in the IIS metabase using metabase explorer, then the application reinstalled itself just fine !

    Thanks for your help !

    Write Comment

    Please enter a first name

    Please enter a last name

    We will never share this with anyone.

    Featured Post

    IT, Stop Being Called Into Every Meeting

    Highfive is so simple that setting up every meeting room takes just minutes and every employee will be able to start or join a call from any room with ease. Never be called into a meeting just to get it started again. This is how video conferencing should work!

    One of the most frequently asked questions on EE in the "Windows Installer" zone is how to eliminate self-triggered installation of some product.  The problem occurs when, suddenly, whenever a certain application is launched, or even when a folder i…
    NTFS file system has been developed by Microsoft that is widely used by Windows NT operating system and its advanced versions. It is the mostly used over FAT file system as it provides superior features like reliability, security, storage, efficienc…
    Migrating to Microsoft Office 365 is becoming increasingly popular for organizations both large and small. If you have made the leap to Microsoft’s cloud platform, you know that you will need to create a corporate email signature for your Office 365…
    Illustrator's Shape Builder tool will let you combine shapes visually and interactively. This video shows the Mac version, but the tool works the same way in Windows. To follow along with this video, you can draw your own shapes or download the file…

    760 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    8 Experts available now in Live!

    Get 1:1 Help Now