I will provide a little background on my situation which will lead on to the question.
I have recently been moved from one department to another and my first order of business is to document the sites of 30+ customers. At the moment, documentation is almost nil and it is making life hard for everyone. Luckily none of the sites are particularly large (the largest being maybe 30 users with 5ish servers and everything that goes with it).
I planned, where possible, to tackle this remotely, so I am looking for anything that is going to make this easier and less time consuming.
1) any sort of documentation template (currently working with word!)
2) any tools (software) that is going to help
3) any advice on the best way of going about this would be massivley appreciated.
Any help greatly appreciated