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Font is tiny when printing from Outlook 2003

When printing from Outlook 2003 the body of the email is tiny on the printout.  This only happens in Outlook when printing HTML emails.
The PC has the following installed:
Windows XP SP2
Internet Explorer 7
Outlook 2003
Office 2000 (excl Outlook)
This happens to any printer so it cant be a driver issue, it is happening from 2 different PC's (different models)

I have ran a suggested registry fix from Microsoft (KB 932538)

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hertel-dev
Asked:
hertel-dev
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1 Solution
 
Sebastian LennskogSystem consultant, Data centerCommented:
Hi!

This issue is well known and Microsoft seems to do nothing about it, it has to do with the "shrink to fit" version of html pages in IE7 and Outlook 2003. Luckily there is a workaround for this,

There is 2 options:

1.(This is the easiest) go to the edit menu in the email.
Select "edit message", nothing noticeable happens when you do this.
But it does allow you to select "Plain Text" from
the Format menu. Should print normal now.

2. Select All, Copy, Paste into Word, print from word.

The last one is time-taking but still a way.

- Vista at the back of my hand
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hertel-devAuthor Commented:
Thanks,

however these are not really what I am looking for, these are fiddly workarounds.  Ideally I would like a fix I can roll out and be happy with
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ltwilliamsCommented:
This should help you, it seems microsoft has released a few updates, but none of them seem to work yet.  http://support.microsoft.com/kb/932538/en-us
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hertel-devAuthor Commented:
I have tried that article already, it makes no difference at all
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abn38Commented:
This is Due to IE7 thinking the text is too big for the paper. If you upgrade your SP from 2 to 3 it will fix it.
 
The solution can also be downloaded seperately please go to the link for more information
http://support.microsoft.com/kb/932538
 
 
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hertel-devAuthor Commented:
I will try SP3 now, that Microsoft kb is the same link I have already tried
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abn38Commented:
Yeah it didnt work for me either so i went with an all out SP upgrade. Let me know if it works!
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hertel-devAuthor Commented:
I have installed SP3 for Windows XP and Office 2003 SP3 and it hasn't made any difference either
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abn38Commented:
Update your IE7 tot he latest revision if you havent done so already. If you have then do this. go to your owa and open an email on the affected computer use the print preview in the browser and see what it looks like. it may be the PS drivers on the printer that windows is not liking.
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Sebastian LennskogSystem consultant, Data centerCommented:
Or, upgrade to outlook 2007, the 07 doesnt have this problem.
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hertel-devAuthor Commented:
I am swaying towards Outlook 2007, but i was trying to put that off for the time being.  Maybe this will bring it forward :-)

I dont think it is a driver issue as it does this with all printers, including converting to pdf.  I will give it a try though
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hertel-devAuthor Commented:
IE 7 is fully up to date, i updated that after the SP upgrade earlier

I could do with finding a fix for this problem, it is quite minor but very annoying
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Sebastian LennskogSystem consultant, Data centerCommented:
The issue is still with Outlooks "fit to page" setting, if you're not about printing fancy html mails, this is the solution:

-Tools, options
-In preferences tab, click e-mail options...
-Under Message Handling, check "Read all standard mail in plain text"
-Restart oulook, and you should be able to print e-mails fine.

Hopefully we'll be able to print in html soon.
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Sebastian LennskogSystem consultant, Data centerCommented:
The problem with the KB fix is that you have to implent the key itself by creating a regfile with the following text, then just runt it and boot!


Windows Registry Editor Version 5.00
 
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_STF_Scale_Min]
"iexplore.exe"=dword:00000064
 
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_STF_Scale_Min]
"outlook.exe"=dword:00000064
 
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_STF_Scale_Min]
"WinMail.exe"=dword:00000064
 
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_STF_Scale_Min]
"Msimn.exe"=dword:00000064

Open in new window

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surge1Commented:
thanks Vista Backhand! that worked like a charm. i couldn't figure out why the Registry keys were not added, while in the kb article it specifically said you have to change these keys. when the keys were added, outlook restarted, the printing went back to normal. didn't even have to restart the computer.
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Sebastian LennskogSystem consultant, Data centerCommented:
Glad it worked out for you!
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