What is the proper procedure when shipping and invoicing partial shipment and creating back orders? Here is what we would like:
1. Order is entered in Sales Transaction Entry screen for 100 units of a part (not drop shipped, we manufacture it)
2. We ship 50 to the customer. At this point we would like the Sales Order to show 100 Ordered, 50 Shipped, and 50 B/O.
3. We ship 20 more to the customer. No we would like the Sales Order to show 100 Ordered, 70 Shipped, and 30 B/O.
For some reason our sales order always prints 0 in the Shipped column, even if there is a quantity on left back order. We are not creating backorder orders, we are just filling in the Qty to Invoice, Qty to Fulfill, and Qty to Back order on the sales order, then using the Actions/Transfer option and check the Transfer to an Invoice checkbox (Create BackOrder is unchecked because we don't want to create a separate Back Order order).
Any help would be appreciated.