Appointments an hour off

Have a consultant we work with using Outlook that has sent me 2 meeting requests. They are reading as 1 hour earlier than they intended. Is this a known issue between Outlook and GW?

When receiving the appointment from him the body of the email shows:
When: Friday, November 14, 2008 5:30 PM-6:00 PM (GMT-05:00) Eastern Time (US & Canada).

Which is the correct time but in the heading the When section shows:
Friday, November 14, 2008 at 4:30 PM (30 Minutes)
When I accept the appointment it shows up under 4:30 not 5:30 pm

thanks
Zaida
ASMEAsked:
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JohnBusiness Consultant (Owner)Commented:
Are one of you using systems without the time-zone patch, or using appointments created before the time-zone change (not likely at all). I know this was an Outlook issue back then (long since patched and over), but I do not know about GroupWise. ... T
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ASMEAuthor Commented:
we applied the DST fixes last year and i'm pretty sure they have as well.  it seems to have started this month which is when  DST now starts.
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Scott KunauSr. Consultant/Managing PartnerCommented:
Check your DST settings on the GW server to confirm they are correct and that you're now in standard time rather than daylight time.

I had a client with your exact problem and they were fully patched on the GroupWise system but two particular companies, using Outlook/Exchange were not patched with the DST patches from Microsoft and as such the appts. sent inbound to my client were off by 1 hr.  Its been fixed since the issue occurred earlier this year.

Also, check the client used to send the appt.  Is it showing the correct time?

Lastly, check your timezone settings in ConsoleOne.  Click on your GW system then select Tools | GroupWise System Operations | Timezones and confirm that your TZ settings are showing correct info.

Hope this helps...

Scott Kunau
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David L. HansenCEOCommented:
It actually -began- in March and ended this month.
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ASMEAuthor Commented:
the client is using the correct time.  console one time zone had:

DST:
start date/time - last sunday of march at 1am
end date/time - last sunday of oct at 2am

I changed it to:
eastern time
start date/time - second sunday of march at 2am
end date/time - first sunday of nov at 2am

is this right?  
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JohnBusiness Consultant (Owner)Commented:
No, it is not correct. DST should also have been second Sunday of March and first Sunday of November.
Obtain from Microsoft and run TZEDIT. This will tell you the times zones as well. It appears that console one was wrong. ... T
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JohnBusiness Consultant (Owner)Commented:
Pardon me. I meant to say what was (DST) was incorrect. Your change was correct. ... T
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Scott KunauSr. Consultant/Managing PartnerCommented:
Yes.  You are correct with the timezone changes in ConsoleOne.  I am not sure if you will need to restart the POA and MTA or not.  I usually do after this to be sure.

Scott
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