Appointments an hour off

Posted on 2008-11-17
Last Modified: 2013-11-12
Have a consultant we work with using Outlook that has sent me 2 meeting requests. They are reading as 1 hour earlier than they intended. Is this a known issue between Outlook and GW?

When receiving the appointment from him the body of the email shows:
When: Friday, November 14, 2008 5:30 PM-6:00 PM (GMT-05:00) Eastern Time (US & Canada).

Which is the correct time but in the heading the When section shows:
Friday, November 14, 2008 at 4:30 PM (30 Minutes)
When I accept the appointment it shows up under 4:30 not 5:30 pm

Question by:ASME
    LVL 89

    Assisted Solution

    by:John Hurst
    Are one of you using systems without the time-zone patch, or using appointments created before the time-zone change (not likely at all). I know this was an Outlook issue back then (long since patched and over), but I do not know about GroupWise. ... T

    Author Comment

    we applied the DST fixes last year and i'm pretty sure they have as well.  it seems to have started this month which is when  DST now starts.
    LVL 18

    Accepted Solution

    Check your DST settings on the GW server to confirm they are correct and that you're now in standard time rather than daylight time.

    I had a client with your exact problem and they were fully patched on the GroupWise system but two particular companies, using Outlook/Exchange were not patched with the DST patches from Microsoft and as such the appts. sent inbound to my client were off by 1 hr.  Its been fixed since the issue occurred earlier this year.

    Also, check the client used to send the appt.  Is it showing the correct time?

    Lastly, check your timezone settings in ConsoleOne.  Click on your GW system then select Tools | GroupWise System Operations | Timezones and confirm that your TZ settings are showing correct info.

    Hope this helps...

    Scott Kunau
    LVL 15

    Expert Comment

    by:David L. Hansen
    It actually -began- in March and ended this month.

    Author Comment

    the client is using the correct time.  console one time zone had:

    start date/time - last sunday of march at 1am
    end date/time - last sunday of oct at 2am

    I changed it to:
    eastern time
    start date/time - second sunday of march at 2am
    end date/time - first sunday of nov at 2am

    is this right?  
    LVL 89

    Expert Comment

    by:John Hurst
    No, it is not correct. DST should also have been second Sunday of March and first Sunday of November.
    Obtain from Microsoft and run TZEDIT. This will tell you the times zones as well. It appears that console one was wrong. ... T
    LVL 89

    Expert Comment

    by:John Hurst
    Pardon me. I meant to say what was (DST) was incorrect. Your change was correct. ... T
    LVL 18

    Expert Comment

    Yes.  You are correct with the timezone changes in ConsoleOne.  I am not sure if you will need to restart the POA and MTA or not.  I usually do after this to be sure.


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