Want to protect your cyber security and still get fast solutions? Ask a secure question today.Go Premium

x
  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 766
  • Last Modified:

Cannot access specific website

I am not able to access a specific website. The website is not accessible from home, however, the website IS accessible from ANY other place that I try to access it from (with the same computer), so I know the website is up. This happened about a week ago, I was browsing the website in question at home and all of a sudden: "Internet Explorer cannot display the webpage". None of my computers at home can access the website, but I can take any of these computers to another place and access the website with no problems.

I have tried flushing the DNS, renewing IP, restarting the cable modem and the wireless router.

Ome more thing, if I connect at home to my job's VPN client, I can connect to the website with no problems. That's how I've been getting aroung this issue for the last week at home.
0
Cyclops14
Asked:
Cyclops14
  • 6
  • 3
  • 3
  • +1
1 Solution
 
EricIT ManagerCommented:
Try pinging it etc..
 
See if its a browser only issue.  Try a SSL version of the same URL.
Your testing really narrows down the possibilities.
Maybe find out if your ISP is blocking it for some reasoN?
0
 
DawilliamsCommented:
Set your dns to a static ip try any dns server other than your Home ISP.
0
 
DawilliamsCommented:
Sorry here's a list if you need it
http://www.dnsserverlist.org/
0
What does it mean to be "Always On"?

Is your cloud always on? With an Always On cloud you won't have to worry about downtime for maintenance or software application code updates, ensuring that your bottom line isn't affected.

 
Cyclops14Author Commented:
ecszone:

Ping is not succesfull.
There is no SSL version of the page.
IPS said they are not blocking it.
0
 
Cyclops14Author Commented:
Dawilliams:

I changed the DNS servers to statics using a couple that I found in the website you provided. It still doesn't work. See below for a trace route using my ISP's DNS servers, the static DNS servers from your website, and when connected to my VPN client.

ISP's DNS:

Tracing route to www.marketplace6.com [69.94.7.211]
over a maximum of 30 hops:
  1     2 ms     4 ms     2 ms  192.168.1.1
  2     *        *        *     Request timed out.
  3    31 ms    12 ms    10 ms  ge-1-13-ur01.sweetwater.fl.pompano.comcast.net [68.85.228.113]
  4    54 ms     9 ms    12 ms  po-1-ur01.hialeahne.fl.pompano.comcast.net [68.86.165.234]
  5    20 ms    11 ms    14 ms  po-1-ur01.hialeahse.fl.pompano.comcast.net [68.86.165.238]
  6    20 ms    15 ms    69 ms  po-1-ur01.hialeahwest.fl.pompano.comcast.net [68.86.165.242]
  7    56 ms    13 ms    12 ms  te-9-4-ur01.hialeahwest.fl.pompano.comcast.net [68.86.164.49]
  8    14 ms    14 ms    12 ms  te-0-0-0-4-cr01.miami.fl.ibone.comcast.net [68.86.91.81]
  9    19 ms    17 ms    13 ms  xe-10-0-0.edge2.Miami1.Level3.net [63.209.150.97]
 10    13 ms    14 ms    17 ms  ae-32-52.ebr2.Miami1.Level3.net [4.69.138.126]
 11    39 ms    36 ms    36 ms  ae-2.ebr2.Atlanta2.Level3.net [4.69.140.142]
 12    32 ms    37 ms    32 ms  ae-63-60.ebr3.Atlanta2.Level3.net [4.69.138.4]
 13    42 ms    51 ms    52 ms  ae-2.ebr1.Washington1.Level3.net [4.69.132.86]
 14    42 ms    49 ms    40 ms  ae-61-61.csw1.Washington1.Level3.net [4.69.134.130]
 15    50 ms    51 ms    54 ms  ae-64-64.ebr4.Washington1.Level3.net [4.69.134.177]
 16    48 ms    53 ms    43 ms  ae-3-3.ebr1.NewYork1.Level3.net [4.69.132.94]
 17    47 ms    51 ms    59 ms  ae-61-61.csw1.NewYork1.Level3.net [4.69.134.66]
 18    48 ms    47 ms    47 ms  ge-2-0.core1.NewYork1.Level3.net [4.68.97.8]
 19    49 ms    49 ms    51 ms  so-0-2-0.onlinemllc4.bbnplanet.net [4.25.15.38]
 20    51 ms    56 ms    47 ms  69.94.1.69
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.

Static DNS servers:

Tracing route to www.marketplace6.com [69.94.7.211]
over a maximum of 30 hops:
 1     2 ms     *       13 ms  192.168.1.1
 2     *        *        *     Request timed out.
 3    12 ms     7 ms    13 ms  ge-1-13-ur01.sweetwater.fl.pompano.comcast.net [68.85.228.113]
 4     9 ms     *       12 ms  po-1-ur01.hialeahne.fl.pompano.comcast.net [68.86.165.234]
 5    11 ms     8 ms    10 ms  po-1-ur01.hialeahse.fl.pompano.comcast.net [68.86.165.238]
 6    11 ms    17 ms     8 ms  po-1-ur01.hialeahwest.fl.pompano.comcast.net [68.86.165.242]
 7    14 ms    12 ms    10 ms  te-9-4-ur01.hialeahwest.fl.pompano.comcast.net [68.86.164.49]
 8    13 ms    10 ms    14 ms  te-0-0-0-4-cr01.miami.fl.ibone.comcast.net [68.86.91.81]
 9    12 ms    11 ms    16 ms  xe-10-0-0.edge2.Miami1.Level3.net [63.209.150.97]
10    34 ms    11 ms    21 ms  ae-32-52.ebr2.Miami1.Level3.net [4.69.138.126]
11    26 ms    35 ms    40 ms  ae-2.ebr2.Atlanta2.Level3.net [4.69.140.142]
12    39 ms    34 ms    36 ms  ae-63-60.ebr3.Atlanta2.Level3.net [4.69.138.4]
13    41 ms    76 ms    50 ms  ae-2.ebr1.Washington1.Level3.net [4.69.132.86]
14    44 ms    39 ms    49 ms  ae-61-61.csw1.Washington1.Level3.net [4.69.134.130]
15    42 ms    42 ms    57 ms  ae-64-64.ebr4.Washington1.Level3.net [4.69.134.177]
16    86 ms    49 ms    43 ms  ae-3-3.ebr1.NewYork1.Level3.net [4.69.132.94]
17    81 ms    52 ms   156 ms  ae-61-61.csw1.NewYork1.Level3.net [4.69.134.66]
18    74 ms    44 ms    44 ms  ge-2-0.core1.NewYork1.Level3.net [4.68.97.8]
19    47 ms    46 ms    47 ms  so-0-2-0.onlinemllc4.bbnplanet.net [4.25.15.38]
20    52 ms    49 ms    52 ms  69.94.1.69
21     *        *        *     Request timed out.
22     *        *        *     Request timed out.
23     *        *        *     Request timed out.

VPN Client:

Tracing route to www.marketplace6.com [69.94.7.211]
over a maximum of 30 hops:
  1    60 ms    53 ms    78 ms  0.150.84.12
  2    70 ms    59 ms    65 ms  57.250.242.254
  3    93 ms    67 ms    79 ms  57.68.27.46
  4   155 ms   153 ms   153 ms  57.68.0.98
  5     *       61 ms    72 ms  57.68.0.110
  6    63 ms    78 ms    68 ms  193.251.255.21
  7    84 ms    78 ms   193 ms  ge-7-6.car2.Atlanta1.Level3.net [4.68.110.169]
  8   114 ms   152 ms   153 ms  ae-2-52.bbr2.Atlanta1.Level3.net [4.68.103.33]
  9   131 ms   146 ms   246 ms  ae-0-0.bbr2.NewYork1.Level3.net [64.159.1.42]
 10   378 ms   307 ms   307 ms  vlan69.csw1.NewYork1.Level3.net [4.68.16.62]
 11    87 ms   182 ms   102 ms  ge-2-0.core1.NewYork1.Level3.net [4.68.97.8]
 12   220 ms   250 ms   261 ms  so-0-2-0.onlinemllc4.bbnplanet.net [4.25.15.38]
 13   134 ms   153 ms   153 ms  69.94.1.69
 14   280 ms   256 ms   255 ms  69.94.7.211
Trace complete.
0
 
DawilliamsCommented:
It's not a dns issue as this machine is resolving the name to ip, interesting that the site is acutally http://gm.marketplace6.com but the tracert dose'n show that like when you tracert google it comes back
www.l.google.com, Also it looks like your tracert is stopping at there front door based on the ip's. Not sure what to say at this point,
0
 
Cyclops14Author Commented:
Thanks for trying to help.

If someone has any ideas, let me know please...
0
 
EricIT ManagerCommented:
THis is a stretch.  Maybe the site is setup wierd... not doing proper port forwarding.. or somethign?
when it works you on a different subnet.  From your subnet it does not.  192.168.1.1
is the most common subnet. I always avoid this subnet.
2 things to test this.
-hook directly to your cablemodem.  This usually requires powering off the modem for 30 seconds, then back on (otherwise it wont see a new mac address and you wont get an IP) Once you have a public IP test again.
-or change your subnet.  remember to change the dhcp first so that you dont lose connectivityh first.  then change the private ip subnet from 192.168.1.x to 192.168.xxx.x
use something uncommon like 67 or whatever.
I have had some applications that choke if the remote private network is the same IP subnet as the local subnet.  Hence the more unique the better.
 
 
0
 
aleghartCommented:
The server at: www.marketplace6.com  is  forwarding to:  gm.marketplace6.com

Not sure why.... 'gm' host resolving on a different IP address than 'www'.

Question for you:  why 22 hops to get there?  I'm in California, and 11 hops gets me to either host.


Name: www.marketplace6.com
IP Address: 69.94.7.211
Location: Bridgeport (41.261N,  73.211W)
Network: TRUM-0001

Name: gm.marketplace6.com
IP Address: 69.94.7.201
Location: Bridgeport (41.261N,  73.211W)
Network: TRUM-0001


0
 
Cyclops14Author Commented:
aleghart:

I wouldn't know why 22 hops to get there, I subscribe to Comcast, and the first 8 hops or so are just to get out of the comcast.com domain dns servers. It might be an inefficiency on the comcast dns servers, one would assume that 1 or 2 hops is enough for your domain's dns servers to figure out where to send you.
0
 
Cyclops14Author Commented:
ecszone:

- I tried changing my subnet to 192.168.57.xxx... didn't work. I still can't reach the website.

- I didn't get to try your other suggestion about connecting directly to the router, however, even if that worked, it would still not solve my problem as I wouldn't like to spend the whole time directly attached to the router... :-)

Thanks.
0
 
EricIT ManagerCommented:
It would just rule out your router.  when your on the vpn the traffic is masked to your router.
It could be some type of issue with your router.. i cant imagine whta unless you did some significant non-standard changes.  
Its an odd problem I give you that
0
 
aleghartCommented:
>It might be an inefficiency on the comcast dns servers

DNS servers only resolve a host name to an IP address.  Thereafter, routers direct traffic to the next hop.  At that hop, more routers direct to the next hop.
0
 
Cyclops14Author Commented:
The issue just fixed itself. I don't know what was wrong and probably never will, but I thank everyone for your willingness to help.
0

Featured Post

Restore individual SQL databases with ease

Veeam Explorer for Microsoft SQL Server delivers an easy-to-use, wizard-driven interface for restoring your databases from a backup. No expert SQL background required. Web interface provides a complete view of all available SQL databases to simplify the recovery of lost database

  • 6
  • 3
  • 3
  • +1
Tackle projects and never again get stuck behind a technical roadblock.
Join Now