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When USB Dongle is connected, laptop will not shutdown, restart or recover from sleep mode!

Posted on 2008-11-17
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Last Modified: 2013-11-17
I have a Toshiba Satellite U205-S5034 Laptop with Windows XP Pro SP3.  Everything is working fine until I connect a usb dongle.  If the laptop goes into sleep mode the only way to get out is to hold down the power button.  Then I have to turn the laptop back on and it boots up fine.  When I shutdown or restart you can hear the laptop power down but the screen just sits at "Windows Shutting Down" and the power light stays on.  Again I have to hold down the power button and hit it again to power back on and windows starts just fine with no errors.  If I unplug the usb dongle then everything works fine.  Any Ideas, I have read some of the microsoft knowledge base articles on usb shutdown problems but none helped.  I have all of the latest updates and hotfixes installed.
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Question by:kuney
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Expert Comment

by:Wes Miller
ID: 22977476
Check your BIOS setting to ensure USB is not selected as a boot device option, As if it is when the computer wakes up it may be trying to access the USB device before the hardrive and causing the hang up.

Wes
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by:kuney
ID: 22977800
that was checked and its set to HD>CD-Rom>LAN>Floppy>USB
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by:Wes Miller
ID: 22978012
What type of USB Dongle is it? Brand , Model ?
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Author Comment

by:kuney
ID: 22978134
No idea, look at in the device manager just says Generic USB Dongle
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by:rid
ID: 22978828
But what does it do? I assume it's supposed to be of some use?

Weird USB problems can be power-related, if they take current approaching the 0.5 A limit.

Also, knowing what the thing is supposed to do, may help in troubleshooting the situation. Depending on what software/drivers are involved, the shutdown/sleep process may be affected.
/RID
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Author Comment

by:kuney
ID: 22979620
Oh, sorry I was responding to Brand and Model of USB Dongle.  I know what the usb dongle is used for.  Liscense CAL's for some software that I run.
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Expert Comment

by:Wes Miller
ID: 22993887
Ahhh, That expands the possbilities....
Have you ensured your laptop bios is the most recent?
  If its a commercial product often if an issue like that is known the software licensse asks the laptop manufactures to patch there bios to fix the issue.
Or contacted the Software Dongle issuer's helpdesk?
  They may already have a solution from a previuosly issue by other users of the dongle.
To fix the issue if they haven't had Toshiba update the bios to fix it.

Wes
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Accepted Solution

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kuney earned 0 total points
ID: 23145973
Yes the Bios was up to date and all drivers on the system were the latest.  It was a problem with an on-board PCI driver that controlled the usb ports.  The problem was fixed when I tried using an PCMCIA USB card in this laptop.
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