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Opening My Documents folder causes error, data in error report for module msvfw32.dll?

Posted on 2008-11-17
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Last Modified: 2012-06-21
I've installed some online backup software and got this error.
I un-installed it and the error remained.

I get the error

Windows Explorer has encountered a problem and needs to close. We are sorry for the inconvenience.

I'm running XP Pro SP3.

The data in the MS Error report is for modname msvfw32.dll.

I contacted the backup software people and they said it wasn't related to their software.

i looked up that DLL and its something to do with graphics, the backup software added to the the icons of the files, so I believe there maybe a corruption related to this.

Help>
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Question by:mindwarpltd
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Expert Comment

by:orangutang
ID: 22977549
Try disabling all non Microsoft items in ShellExView (http://www.nirsoft.net/utils/shexview.html).
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Author Comment

by:mindwarpltd
ID: 22977949
I disabled all non-ms items and the problem remained.

I'm presuming I didn't have to reboot.
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Expert Comment

by:orangutang
ID: 22978000
Try rebooting just in case.
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Author Comment

by:mindwarpltd
ID: 22978318
Nope, didn't work :(
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Expert Comment

by:orangutang
ID: 22981491
Hmm, download and open Dial-a-fix (http://wiki.lunarsoft.net/wiki/Dial-a-fix#Mirrors.2Fdownload_locations.2C_and_articles), click all checkboxes under the "Registration center" section and click "GO". I'll do some more research in the meantime.
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Author Comment

by:mindwarpltd
ID: 22982632
Thanks...

But that didn't solve the problem either, I did reboot after too.

:(
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Expert Comment

by:orangutang
ID: 22982806
Well, it seems like msvfw32.dll is used for compressing and decompressing certain videos. You might have a video in your My Documents folder that explorer is trying to look up information for such as properties or a thumbnail. From doing some research, try deleting this key in regedit:
HKCR\CLSID\{87D62D94-71B3-4b9a-9489-5FE6850DC73E}
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orangutang earned 2000 total points
ID: 22982868
And open this:
http://www.kellys-korner-xp.com/regs_edits/xp_thumbnail.exe
and uncheck ".avi" and "Apply"
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Expert Comment

by:orangutang
ID: 22982908
Hmm, this is a tough one. I did some more research and it seems like running:
regsvr32 /u shimgvw.dll
regsvr32 /u shmedia.dll
works but that seems more of a workaround to me. See if it works at all for you.
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Author Comment

by:mindwarpltd
ID: 22983054
Thanks

http://www.kellys-korner-xp.com/regs_edits/xp_thumbnail.exe

Did it :)

After the folder loaded, I used the tool again and re-applied it and it worked.

Thanks :)
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