Microsoft Word

Posted on 2008-11-17
Last Modified: 2013-12-18
Two of our users are having this issue.  When they  open a Word attachment from their email (Lotus Notes), they recieve the following error message "Unable to locate program".  When they open Word documents outside of email, Word launches a blank gray screen, they are to open the file twice for the document to appear on the screen.  
So far I have done the following:
  Recreated the Notes.ini file
  Replaced their file
  Reinstall XP
  Repaired XP
  Created an entry in the registry to fix damaged SmartTags
  Under Windows Explorer, File Type, made sure that the DOC extension is associated with Microsoft Word  
Question by:ASHPHelpDesk
    LVL 17

    Expert Comment

    by:Shanmuga Sundaram

    Author Comment

    We use Lotus Notes for email
    LVL 63

    Accepted Solution

    Well It would appear to be a WORD install issue.

    Reinstall Word/ and or Office and also get the latest Service pack for Office.

    I hope this helps !

    Author Closing Comment

    Has been resolved

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