• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 287
  • Last Modified:

Microsoft Word

Two of our users are having this issue.  When they  open a Word attachment from their email (Lotus Notes), they recieve the following error message "Unable to locate program".  When they open Word documents outside of email, Word launches a blank gray screen, they are to open the file twice for the document to appear on the screen.  
So far I have done the following:
  Recreated the Notes.ini file
  Replaced their Normal.dot file
  Reinstall XP
  Repaired XP
  Created an entry in the registry to fix damaged SmartTags
  Under Windows Explorer, File Type, made sure that the DOC extension is associated with Microsoft Word  
  • 2
1 Solution
Shanmuga SundaramDirector of Software EngineeringCommented:
ASHPHelpDeskAuthor Commented:
We use Lotus Notes for email
Well It would appear to be a WORD install issue.

Reinstall Word/ and or Office and also get the latest Service pack for Office.

I hope this helps !
ASHPHelpDeskAuthor Commented:
Has been resolved

Featured Post

Free Tool: Subnet Calculator

The subnet calculator helps you design networks by taking an IP address and network mask and returning information such as network, broadcast address, and host range.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

  • 2
Tackle projects and never again get stuck behind a technical roadblock.
Join Now