Microsoft Word

Two of our users are having this issue.  When they  open a Word attachment from their email (Lotus Notes), they recieve the following error message "Unable to locate program".  When they open Word documents outside of email, Word launches a blank gray screen, they are to open the file twice for the document to appear on the screen.  
So far I have done the following:
  Recreated the Notes.ini file
  Replaced their file
  Reinstall XP
  Repaired XP
  Created an entry in the registry to fix damaged SmartTags
  Under Windows Explorer, File Type, made sure that the DOC extension is associated with Microsoft Word  
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Shanmuga SundaramDirector of Software EngineeringCommented:
ASHPHelpDeskAuthor Commented:
We use Lotus Notes for email
Well It would appear to be a WORD install issue.

Reinstall Word/ and or Office and also get the latest Service pack for Office.

I hope this helps !

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
ASHPHelpDeskAuthor Commented:
Has been resolved
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Lotus IBM

From novice to tech pro — start learning today.