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thanks for the reply. yes i had already seen this document and my concern is all helpdesk guys are members of the local administrators group. i dont want them to be able to connect without user permissions no matter what is the case, desktop locked, user logged off or logged in. administrator also should be asked for permissions 
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thanks for the reply. yes i had already seen this document and my concern is all helpdesk guys are members of the local administrators group. i dont want them to be able to connect without user permissions no matter what is the case, desktop locked, user logged off or logged in. administrator also should be asked for permissions

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i have recently deployed dameware remote control tool as a remote control tool for our helpdesk. all our helpdesk users are members of local administrator group. when the user tries to connect to the machine he gets in without asking the user for permission. there is a setting called, permission required, and this works sometimes and sometimes not. did someone use this software and know a soultion for this.
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i have recently deployed dameware remote control tool as a remote control tool for our helpdesk. all our helpdesk users are members of local administrator group. when the user tries to connect to the machine he gets in without asking the user for permission. there is a setting called, permission required, and this works sometimes and sometimes not. did someone use this software and know a soultion for this.

permission required not working properly

Software is any set of instructions that directs a computer to perform specific tasks or operations. Computer software consists of programs, libraries and related non-executable data (such as documentation). Computer software is non-tangible, contrasted with computer hardware, which is the physical component of computers. Software written in a machine language is known as "machine code". However, in practice, software is usually written in high-level programming languages than machine language. High-level languages are translated into machine language using a compiler or interpreter or a combination of the two.

Software

Network Management involves issues that are independent of specific hardware or software, including email policies, upgrade planning, backup scheduling and working with managed service providers for Desktop-As-A-Service (DaaS), Software-As-A-Service (SaaS) and the like through the use of tools, coupled with manufacturer standards, best practice guidelines, policies and procedures plus all other relevant documentation. Network management also includes monitoring, alerting and reporting, management reporting, planning for device or service updates, the backup of configurations, the setting of key performance indicators and measures (KPIs/KPMs), associated service level agreements and problem records as part of the IT Service Management (ITSM) framework.