Blackberry event 20406 error message ?

Posted on 2008-11-17
Last Modified: 2012-05-05

Can someone help me resolve this error on my BES 4.1 server, it is on a Windows 2003 Standard domain controller witth Exchange 2003;

The description for Event ID ( 20406 ) in Source ( BlackBerry Controller ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: 'EXCHANGESERVER' agent 1: will not restart - reached the maximum of 10 restarts per 24 hours.
Question by:cap7
    LVL 11

    Expert Comment

    Ok, this means you got some nice problems going on. Your BlackBerry server spawns a "Messaging Agent" which handles your users. The BB Controller service will restart this agent 10 times per day if it fails... once it hits the 10th time it stops bothering, as clearly the issue isnt going to resolve anytime soon.

    Back up in your logs and let see if we can figure out WHY the Messaging agent is dieing. If you can, attach your MAGT logs.
    LVL 1

    Accepted Solution

    This is going to sound too simple... but stopping and starting the Blackberry services in the proper order fixed that same error for me.  Start and stop the BlackBerry services in the following order:
    - BlackBerry Router.
    - BlackBerry Dispatcher.
    - BlackBerry Controller.
    - All remaining BlackBerry services.
    Good luck.
    LVL 1

    Expert Comment

    Yes, it worked with me too.


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