Blackberry Server express V4.1 question

Hi, standard setting of bes 4.1 and exchange 2003 sp2, send/receive email fine.

when i delete an email from outlook, it will go off my handheld.
but when i delete an email from handheld, it won't remove it off the outlook mailbox.

is that normal? thanks

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Shouldn't be the case, I'm actually having that exact problem with one of my users, but haven't started digging into it. Any errors or warnings in the event logs? How many users of BES?
robinyanwangAuthor Commented:
no error in the event logs.
as I remember, I used only could apply one-way as well...can not remember exactly.

I think the 'read mark' can work two ways, but the delete... is it some setting in 'server wins' or 'handheld wins'?
let me check the server and get back to you
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On the handheld: Open your messages. Open the menu and select Options. Scroll down to Email Reconciliation and click again. Select Handheld next to Delete On. Change option to delete on Mailbox and Handheld, then save.

If it's not working send down the service book again, that should fix it.

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The instructions may vary depending on the handheld, but it should give you an idea where to look.
robinyanwangAuthor Commented:
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