user cannot open any more attachments

Posted on 2008-11-17
Last Modified: 2012-05-05
User cannot open certain attachment due to files with the same name
Question by:stage123
    1 Comment
    LVL 97

    Accepted Solution

    Hello stage123,

    What do you mean "files with the same name"?

    The Outlook folder where attachment opens may be full. Clear the files from Outlook cache folder OLKxx.  This folder is difficult to access. Here is a way to access the folder and files

    In Vista, the Secure Temp folder is located at C:\Users\username\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.Outlook\xxxxxxxx

    Hope this helps!

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