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Pc and mouse Freezes momentarily untill I close office 2007 aplications

Posted on 2008-11-17
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Last Modified: 2013-11-22
I'm currently running a windows xp service pack 3, with Intel core duo cpu and and 2GB of Ram.

For some reason it just frezzes my pc when I'm running any of the office 2007 application,not every time, but from time to time, like today it happend and I had to restart my station and then it was ok, but it keeps coming back often, my mouse wont click on anything it will move around but not select or click on nothing, if a click ctrl+alt+del it opens task manager.

I had avg free AV installed and removed it thinking it was something wrong with it, but still getting same problems.

I will appreciate any help I can get on this thanks.
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Question by:erocon
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Expert Comment

by:dude02
ID: 22979264
Have you recently run your virus scan software just to make sure you don't have something attach to 2007 Office. I would do this first. Have you had this problem in the past before upgrading to Office 2007? Did everying work ok before you upgraded to XP SP3?

Thanks...
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Author Comment

by:erocon
ID: 22979457
Yes I did before uninstalling the AV software.The problem started honestly like around 3 weeks ago, and I have try to find the problem, so I have narrow it down to the office applications, I was thinking about reinstalling office, but I want to use this as a last resource.

Thanks.
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Expert Comment

by:dude02
ID: 22979913
I had the same problem before I upgraded to Vista. Office 2007 would stat not responding and I could move the mouse but no options to click on anything. I would wait about 5 minutes and the program would awake and I would be able to use the mouse. I don't know if Office 2007 takes a lot of CPU cycles which causes problems with XP or not.

I will contiue to work on this problem and let you know.

Dude02
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Author Comment

by:erocon
ID: 22980219
Thanks Dude02.

I will be working tonight as well and see if I can Isolate this.One thing I know for a fact office reacts in thsic ase on how many emails you have on your inbox,incomming in my case I have a lot fo rules set, for many emails that are deliver to my inbox, so I will try to see if this can also be an issue.

Thanks.
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Author Comment

by:erocon
ID: 22995150
I actually did some basic actions, I updated all my windows updates, defrag the hard drive and install the AV software and updated and then run a scan, no virus were found, but is has been working perfectly since that, thought this might help.

Any progress from your side.?
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Accepted Solution

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dude02 earned 750 total points
ID: 23008688
Maybe the Microsoft update did the trick.
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Author Comment

by:erocon
ID: 23034932
Issue Fixed.
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