Outlook not deleting external messages

I have one individual in my company that is having issues with our external email.  She can receive, read, edit, delete or whatever she wants with the email coming in externally through Outlook.  My problem is that every couple of months I have to go into her external account online through the ISP and delete out old messages.  The account fills up and blocks any more incoming messages.  I can't seem to locate in Outlook 2003 any settings to delete the external emails.
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Hello cbritt84,

Outlook setting is to not select "Leave a copy of email on server".  If not selected, the server will remove the email once downloaded to Outlook.

Hope this helps!
Go into outlook accounts, double click on the POP account and then click on advanced and uncheck "leave a copy of messages on the server, or you can leave it checked and then customize their retention.


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In the properties of Outlook, there is a setting that states "Leave a copy of mail on the server..." or something similar. Can't remember exactly where it is as I don't have an Outlook available. But look in the properties of the profile and you should see it.
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Check out the POP3 Email Accounts section where this screenshot came from.  You may be leaving a copy on the server, but never delete them.

Hope this helps!
Just get rid of it.  Apparently the customized rule is not working
oops, that was not for your author.
Disregard my post...the other two have covered it.
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