I have one individual in my company that is having issues with our external email. She can receive, read, edit, delete or whatever she wants with the email coming in externally through Outlook. My problem is that every couple of months I have to go into her external account online through the ISP and delete out old messages. The account fills up and blocks any more incoming messages. I can't seem to locate in Outlook 2003 any settings to delete the external emails.