user's can't reconnect to disconnected sessions

I'm not sure how to fix this. When I log into a terminal server via Remote Desktop. I can disconnect from the session and I can relog back into the session. When I log into the server using citrix the user's session is logged off. how can I make it so my users can reconnect to disconnected sessions?
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jbla9028Asked:
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hodgeyohnCommented:
there are a few things with this.

1.  make sure that there is something to reconnect to.  once the user disconnects from the server is there still a session to reconnect to.  this can be configured in terminal services configuration there is a line for ica as well as rdp
2.  again in the terminal serivices configuration applet there are settings for how long a disconnected session stays active, and if a user can reconnect from the same or any workstation.

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