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User trying to view the reports from the windows browser and save them as PDF files.

Posted on 2008-11-17
Medium Priority
Last Modified: 2012-05-05

There are reports on the server generated using Actuate and these are viewed by the user from a windows browser . But user can view the reports ,and when trying to download and save it as PDF ......following error is occured........let me know if any information is required.......
Question by:Govinda2020
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Accepted Solution

PHeadland earned 2000 total points
ID: 22980747
The problem is most likely that your report design has a "view time" image control. That means that the View Server tries to pick up the image when the report is converted to PDF and, for some reason, can't find the image file.

Does the image display correctly in DHTML (web browser)? Or do you get a red "X"? If you get a red "X", you need to find where the report is looking for the image file and place the missing file there. If you don't have the proper file, you can use a dummy (for example, blank white rectangle) image file of the same type.

Author Comment

ID: 22983115
Thanks for replying PHeadland......The image is displaying correctly in the web browser.The message is only coming up when we are trying to download with selecting option PDF. I am not getting this meesage when trying to download with the option excel. Can you please tell me where to find this PDF convertor(is this inbuilt in the Actuate).

Expert Comment

ID: 22985311
The PDF Converter is built in to the View Server (which is the part of the Actuate iServer tat displays reports). So, you can't see or test it separately.

What version of Actuate are you using?

Do you have a support contract with Actuate?

Does this problem affect all reports, or just some?

Has this ever worked?

What type of image are you using (JPEG, GIF, other)?

What is the value of the image control's Embedded property?


Author Comment

ID: 23150029
Hi PHeadland,

As these reports are built by different people. Can you please tell me if there is any way we can see the path of the images from where the Actuate 7 is picking up the images. I mean whether this is  the part of the Actuate administration or in the Actuae eRD pro.

Author Comment

ID: 24057718
Problem resolved

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