We recently installed OS 2008 as our CCH Prosystems fx Document Management Server. We are having problems with the indexing service and the routing queue service. Please read the e-mail messages below. Any suggestions would be greatly appreciated.
You are correct about your descriptions of the services and roles. You are also correct about the word search capabilities with the indexing service turned off. What we mean by querying is that the indexing service queries the catalog for words in the files. That is why you cant perform word searches with the indexing turned off.
You guys are the first firm where indexing could not be set to lazy in tune performance and fix the issue. I do not know if that is because you are using server 2008 or something different with your indexing service compared to other indexing services. I would expect it would have something to do with server 2008 because we only have a hand full of firms that are using server 2008. I dont know if they have indexing turned on and/or if the files they are scanning are not as big as the ones your firm is trying, but that is pure speculation backed by nothing except what stands out as unique to your situations and environment.
If you want to try to get the indexing issue fixed unfortunately you would have to go to Microsoft since they are publisher of that component. Thanks for your patience throughout this whole process. I enjoyed working with you. Sorry we do not have a concrete fix that allows you to run indexing and route large files at the same time, but maybe in the future we will be able to find out more on what the root of the issue is.
Prosystem Fx Document support
CCH a Wolters kluwer business
Phone: 1-800-739-9998 option 8, option 1
From: Debie Bramble [mailto:firstname.lastname@example.org]
Sent: Friday, November 14, 2008 3:40 PM
To: Renard, Dan
Subject: RE: RE:Document Drive and companies
The large scan jobs went through perfectly with the indexing service turned off. I turned it back on for the smaller jobs and they went through with no problems. I want to make sure I have a full understanding of what has been happening and please correct me if Im wrong. The routing queue service was failing due to the indexing service, the indexing service is responsible for running both indexing and querying, the routing service moves the file into document. If I keep the indexing service off then I only have the word searching capability on words that have already been indexed? Or I lose ALL word searching capability when the indexing service is turned off with the exception of letters ex: I can search for docs or clients with the letter a and not the word apple? Are we the only clients you have that are having problems with large files being scanned? We are in a virtual world with server 2008 (document server). Please let me know if you find anything out.
I appreciate all of your help, along with Justin and Lyle.