Open app windows auto scrolling and zooming

Posted on 2008-11-17
Last Modified: 2012-06-21
WE have a computer that is performing quite oddly. At first we thought it was a stuck key on a keyboard and after we changed the keyboard it appeared we had fixed the problem - a few hours later the issues returned.

When we open an application the open window will auto scroll and zoom in / out without a user touching mouse or keyboard. We have scanned for nasties but nothing.

Thanks for the help.

Question by:sio2y
    LVL 2

    Accepted Solution

    I think you have a ghost.  I would make sure you have all of your windows updates but most importantly **Make sure all of your DRIVERS and FIRMWARE are up to date.  Check with the manufacture of the computer and get all the latest releases.  
    LVL 3

    Assisted Solution

    Try removing the mouse from device manager and unplugging it - give it a reboot and see if the problem persists.  You can navigate around fairly well without a mouse.  Some important key combos are: CTRL+ESC will bring up your start menu - from there you should be able to select a program and see if the problem is still there.

    Author Comment

    Thanks for both replies - we will be updating everything first and go from there this may take a few days but we will keep it updated.


    Author Comment

    Updating the drivers etc.... did not resolve the problem. It is a periodic issue that resolves itself after reoboot for a time. We will try the mouse suggestion today.

    LVL 2

    Assisted Solution

    Are you using a wireless keyboard/mouse?  If so I would also check the batteries and drivers/firmware for the keyboards.  I know... the most simple thing ever.  A lot of times that's all it is.  

    Author Closing Comment

    We have decided to reformat and since everyone took the time to respond I handed out points based on overall effectiveness of solution.


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