Learn how to a build a cloud-first strategyRegister Now


Spooler subsystem app stopped working (Toshiba e-studio 281c network  printer/copier)

Posted on 2008-11-18
Medium Priority
Last Modified: 2012-08-14
Our client with a brand new Dell PC running Vista Business, I installed it on Friday.
Their printer dealer installed the software for their Toshiba e-studio 281c network  printer/copier on Monday.

Now whenever they print to it they receive the "Spooler subsystem app stopped working and was closed". Apparently it works OK when they try a test print from the printer properties, but not from any applications.

Any ideas welcomed?

Question by:gerlis
  • 2

Author Comment

ID: 22983423
Forgot to mention, even re-starting the spooler service doesn't help as the error happens again when they go to print.
LVL 39

Assisted Solution

hdhondt earned 400 total points
ID: 22991015
Most spooler problems are caused by corrupt drivers. I would completely reinstall the driver, as follows:

Go to Start > Printers and Faxes. Delete the printer. Then, from the File menu, select Server Properties and remove the printer from the list. Reboot to ensure everything is gone and then reinstall from the CD.

If that does not fix it, try running SCF /SCANNOW from Start > Run.

Accepted Solution

gerlis earned 0 total points
ID: 22996426
You were more or less in the right direction. I eventually managed to speak to a Toshiba technician here in the UK, they normally only deal with their own dealers and support technicians. He said that the driver was probably the wrong one or corrupted. He sent me the correct one and told me how to install it.

I had difficulty removing the existing driver because the print spooler kept stopping. In the end I had to go into the registry and remove it manually whilst re-starting the spooler service and quickly deleting the driver entry before the spooler stopped again! I followed items 6 - 10 in http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm

I then installed the driver by adding it as a local printer, adding a TCP/IP standard port, pointing it to the ip address of the printer and selecting the driver files that Toshiba had sent me. There were a couple of other settings I had to change oin the port config queue = print  and to use the LPR protocol.

So although not quite the magic bullet, I will award you some points.

Featured Post

How to Use the Help Bell

Need to boost the visibility of your question for solutions? Use the Experts Exchange Help Bell to confirm priority levels and contact subject-matter experts for question attention.  Check out this how-to article for more information.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Causes of paper jams:The following are the main causes of paper jams. Guides:If the guides for the paper are not set correctly they may cause the paper to enter at an angle. You should ensure that the guides are set correctly for the paper type a…
When you try to share a printer , you may receive one of the following error messages. Error message when you use the Add Printer Wizard to share a printer: Windows could not share your printer. Operation could not be completed (Error 0x000006…
In an interesting question (https://www.experts-exchange.com/questions/29008360/) here at Experts Exchange, a member asked how to split a single image into multiple images. The primary usage for this is to place many photographs on a flatbed scanner…
In a question here at Experts Exchange (https://www.experts-exchange.com/questions/29062564/Adobe-acrobat-reader-DC.html), a member asked how to create a signature in Adobe Acrobat Reader DC (the free Reader product, not the paid, full Acrobat produ…
Suggested Courses
Course of the Month21 days, 7 hours left to enroll

805 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question