Word 2007 show a square with a red X instead of picture

user browses to the following url:


and clicks on form 1. this opens up but the image on the top right has a red X instead of a logo.

is there a setting in Word which can show this logo ?

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Hello qrmi,

I have opened the form and I see the logo.
So it is hard to tell, normally the X appears when the picture can not be found.


Sometimes when you get a Red X, it is because you do not have a compatible Graphic filter installed.

Go to Add/Remove PRograms
Select Office 2007
Select Change
Select Add/Remove Features . . . Continue
Expand Office Shared Features
Expand Converters and Filters
In the Graphics Filters Section make sure they are ALL set to Run From My Computer
Continue through to update.
qrmiAuthor Commented:

user is running office 2000. i am able to see the logo when this doc is opened in office 2007. tried the suggestion from geneus for office 2000 but still unable to see the logo
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If the User is using Office 2000, the Graphics filter used in that version may not be capable of handling the file.  What is the File format being used, JPG, GIF, PNG, BMP?

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qrmiAuthor Commented:
hi geneus,

i'll check with the LSE on the type of graphic used on their form. i guess the only option is for the user to upgrade to office 2007 ?
Joanne M. OrzechManager, Document Services CenterCommented:
In Word, go to Tools, Options, View, and uncheck PicturePlaceholders.  Also, check the box for "Drawing Objects."
qrmiAuthor Commented:
hi JOrzech,

tried your suggestion but stilll no luck. am going to try office 2003 to see if this resolves issue
Joanne M. OrzechManager, Document Services CenterCommented:
Ok - also make sure fast saves is off....
qrmiAuthor Commented:
Fast save is off but it looks like the problem is with Word 2000 being unable to display the image in the document.

the same document opens fine in Word 2003 and Word 2007.
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