Occasional Vista blackscreen with white text

Posted on 2008-11-18
Last Modified: 2012-05-05
I am getting an occasional blackscreen with white text on a brand new Vista SP1 Business laptop with 4GB ram. Sometimes the computer manages to restart. Most recently windows tries to repair itself.

Below is the message on the screen after restart.
I have also uploaded the minidump files here:
Could someone please help me have a look and advise please.
Many thanks in advanced.

Problem signature:

  Problem Event Name:	BlueScreen

  OS Version:	6.0.6001.

  Locale ID:	3081

Additional information about the problem:

  BCCode:	1000007e

  BCP1:	C0000005

  BCP2:	8A55138A

  BCP3:	8B51D6A0

  BCP4:	8B51D39C

  OS Version:	6_0_6001

  Service Pack:	1_0

  Product:	256_1

Files that help describe the problem:


  C:\Users\Viv White\AppData\Local\Temp\WER-82384-0.sysdata.xml

  C:\Users\Viv White\AppData\Local\Temp\WER23F4.tmp.version.txt

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Question by:shanghui
    LVL 52

    Accepted Solution

    One dumpfile shows a possible connection to an executable of Symantec Service Framework. Maybe that software (some symantec software you are running) needs to be updated to a more compatible version?
    LVL 1

    Author Comment

    Thank you McKnife.
    Removed Symantec AV and have been good.
    Many thanks.

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