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Occasional Vista blackscreen with white text

Posted on 2008-11-18
Medium Priority
Last Modified: 2012-05-05
I am getting an occasional blackscreen with white text on a brand new Vista SP1 Business laptop with 4GB ram. Sometimes the computer manages to restart. Most recently windows tries to repair itself.

Below is the message on the screen after restart.
I have also uploaded the minidump files here: http://www.srpro.com.au/Minidump2.zip
Could someone please help me have a look and advise please.
Many thanks in advanced.

Problem signature:
  Problem Event Name:	BlueScreen
  OS Version:	6.0.6001.
  Locale ID:	3081
Additional information about the problem:
  BCCode:	1000007e
  BCP1:	C0000005
  BCP2:	8A55138A
  BCP3:	8B51D6A0
  BCP4:	8B51D39C
  OS Version:	6_0_6001
  Service Pack:	1_0
  Product:	256_1
Files that help describe the problem:
  C:\Users\Viv White\AppData\Local\Temp\WER-82384-0.sysdata.xml
  C:\Users\Viv White\AppData\Local\Temp\WER23F4.tmp.version.txt
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Question by:shanghui
LVL 58

Accepted Solution

McKnife earned 1500 total points
ID: 23063181
One dumpfile shows a possible connection to an executable of Symantec Service Framework. Maybe that software (some symantec software you are running) needs to be updated to a more compatible version?

Author Comment

ID: 24210819
Thank you McKnife.
Removed Symantec AV and have been good.
Many thanks.

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