Outlook Cannot Send

Dell running XP Pro over cable internet connection using Outlook 2003. POP3 / STMP -- new installation of Outlook, new computer and upon setting up Outlook account for first use got the error message "Task '<mailserver> - Sending' reported error (0x80042109) : 'Outlook is unable to connect to your outgoing (SMTP) e-mail server.  If you continue to receive this message, contact your server administrator or Internet service provider (ISP)"

Computer new out of box and same with Outlook....went to Microsoft knowledge base and followed their recomondations - didn't fix problem. Could it be Port setting (25)?
misgciAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

ormerodrutterCommented:
Do your ISP require SSL? What SMTP server are you using. Some times if you are not using the SMTP server your ISP provided that could happen.
0
war1Commented:
Hello misgci,

Adding to what ormerodrutter said,
1. Check if Outlook is in Offline mode. In Outlook go to File and make sure Work Offline is not selected.

2. Register an important send/receive library file.  Go to Start > Run and type regsvr32 inetcomm.dll

3. Check if antivirus email check is slowing sending and receiving.  Disable it. Check if other programs running in the background is interfering. Disable one at a time the Firewall, antispyware, antispam, and all Norton programs.

4. In the account settings, Advanced settings, change the server timeout time from 1 min to 5 min

5. Check if outgoing mail server authentication is required. Select that option in account settings and use same settings as incoming server

6. Your ISP may be blocking port 25. Try using alternate port 587.

If no joy, you need to use your ISP SMTP server to send out emails.

7. Create a new Outlook profile.
http://www.outlook-tips.net/howto/profile.htm

8.  Check with email provider Tech Support to determine if server is having trouble.

Hope this helps!
war1
0
DavidT543Commented:
Tools > Email Accounts > Next > Change Pop3 account > More Settings > Outgoing Server

Make sure 'My Outgoing server requires authentication' is ticked, and select 'Use same settings as incoming'

Click OK and then select 'Test AccountSettings'

If it hasn't fixed it let us know which elements aren't working in teh test Account settings
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Big Business Goals? Which KPIs Will Help You

The most successful MSPs rely on metrics – known as key performance indicators (KPIs) – for making informed decisions that help their businesses thrive, rather than just survive. This eBook provides an overview of the most important KPIs used by top MSPs.

misgciAuthor Commented:
Sounds good....I will try the recommondations above. Will get back ASAP.
I did turn off the anti-virus, getting same results as before. No Norton products installed or, at the moment, firewall.
Will get back as soon as I can, may take a few days. Thanks
0
misgciAuthor Commented:
Have scheduled to approach this issue again Monday to see if any of the above recommendations will work to solve it.
0
misgciAuthor Commented:
This one was spot on.....
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Email Protocols

From novice to tech pro — start learning today.