we have a number of clients that use backup exec for tape backups. we need to setup email alerts to forward to us for backup success and failure events.
weve configured the smtp settings inside the app and setup recipents however external emails are not delivered. usually there is a primary contact onsite that is set to recieve the alert emails which always are delivered. however emails sent to us externally on a different domain never get through.
we have setup backup exec with smtp authentication for the administrator account to send out on but no joy.
i have played with exchange 2003 and 2007 relay settings but it doesnt seem to help.
does anyone have some definitive steps to get this working?