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Laptop won't install/recognize wired optical mouse

I'm working with a Dell Lattitude D630 and trying to use a basic Dell USB optical wired mouse with it, when I plug the mouse into the laptop it does nothing, it wont attempt to add new hardware, or even recognize the mouse being present.  The BIOS currently has the Touchpad being enabled when a serial mouse is connected, but I've tried all three settings in there.  Also I've attempted to add new hardware with no luck as well.  Any ideas?
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bpbtech
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bpbtech
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1 Solution
 
MightySWCommented:
have you tried all USB ports?
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bpbtechAuthor Commented:
Yep, tried em all, on one I was able to get the optical mouse to light up...but no operation.
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MightySWCommented:
How new is this machine?
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bpbtechAuthor Commented:
Brand, purchased less than 3 months ago
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MightySWCommented:
goto dell support and do the chat online with the support techs there.  They will have you run the diags on your machine so hopefully you can use another computer while you go through this process.  If not they can handle that too.

Sounds like a driver issues and they will need to walk you through that.

Here is the link, just put in your service tag from the bottom of your laptop and off you go.

Their support is amazing and they will have you fixed in no time.

http://support.dell.com/support/topics/global.aspx/support/chat/hardware_chat?c=us&l=en&s=gen

Good luck
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gsnshankarCommented:
Step 1.We have to confirm whether the mouse is good. Try plugging it in another Laptop/PC and make sure that it is working fine. If the mouse is not detected in other PC also, then mouse has to be replaced.

Step 2. Have to check the USB ports of your Laptop. Try any USB hardwares like Pen/Thumb drive,USB printer/Scanner etc.. any..   and check whether Your USB ports detects the particular hardware.

Try this and please post the results. and we can help you sure.


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