Email from two person not received on my Blackberry

Posted on 2008-11-18
Last Modified: 2012-05-05
Hi Guys,How can I troubleshoot this.
I never receive emails from 2 person on my Blackberry. I receive them on outlook.
I tried to look at the log files but nothing.
Question by:zdingelit
    LVL 11

    Expert Comment

    The 2 usual reasons are...

    Filters - If you have a filter set up on your BB to restrict which messages you recieve

    Rules - if you have a rule created to move the messages for those users to a different folder.

    Are you using a BES server, or your carrier BIS?

    Author Comment

    We use a BES server.
    I see this in the MAGT logs:
    I can see that the user received a packet but I don't see from who ??
    Sorry I am Newer in BES environment.

    [40000] (11/17 15:06:51.476):{0x1514} [BIPP] Received datagram, Tag=46352
    [40700] (11/17 15:06:51.476):{0x1708} {} Receiving packet from device, size=48, TransactionId=2112093457, Tag=46352, content type=CMIME, cmd=0x3
    [40698] (11/17 15:06:51.476):{0x1708} {} Receiving OTAFM request from device, Tag=46352, TransactionId=2112093457
    [40572] (11/17 15:06:51.476):{0x1708} {} Receiving MESSAGE_STATUS_UPDATE request from device, Tag=46352, TransactionId=2112093457, RefId=-1580600404, MsgStatus=1
    [40262] (11/17 15:06:51.476):{0x1708} {} StateDb - Found RefId=-1580600404
    [40699] (11/17 15:06:51.476):{0x1708} {} OTAFM request from device processed
    [40279] (11/17 15:06:51.476):{0x1708} {} SubmitToRelaySendQ, Tag=46352
    [40000] (11/17 15:06:51.476):{0x1420} [BIPP] Send status DATA_ACCEPTED, Tag=46352
    [40000] (11/17 15:07:03.554):{0x1514} [BIPP] Received datagram, Tag=46353
    [40700] (11/17 15:07:03.554):{0xAF0} {} Receiving packet from device, size=48, TransactionId=1848947986, Tag=46353, content type=CMIME, cmd=0x3
    [40698] (11/17 15:07:03.554):{0xAF0} {} Receiving OTAFM request from device, Tag=46353, TransactionId=1848947986
    [40572] (11/17 15:07:03.554):{0xAF0} {} Receiving MESSAGE_STATUS_UPDATE request from device, Tag=46353, TransactionId=1848947986, RefId=-399812029, MsgStatus=1
    [40262] (11/17 15:07:03.554):{0xAF0} {} StateDb - Found RefId=-399812029
    [40699] (11/17 15:07:03.554):{0xAF0} {} OTAFM request from device processed
    [40279] (11/17 15:07:03.554):{0xAF0} {} SubmitToRelaySendQ, Tag=46353
    [40000] (11/17 15:07:03.554):{0x1420} [BIPP] Send status DATA_ACCEPTED, Tag=46353
    [30247] (11/17 15:07:27.867):{0x14D4} Server stats - Msgs: Forwarded 15378, Sent 1017, Pending 0, Expired 0, Filtered 505
    [40853] (11/17 15:07:57.601):{0x1710} {} Starting Tasks rescan
    [40891] (11/17 15:07:57.601):{0x1710} {} No changes detected, rescan complete (type=Tasks)
    [40000] (11/17 15:08:03.570):{0x1420} [BIPP] Ping 23971 sent
    [40000] (11/17 15:08:03.570):{0x1514} [BIPP] PingResponse 23971 received
    [40690] (11/17 15:08:07.476):{0xD98} {} Starting message status rescan
    [40691] (11/17 15:08:07.492):{0xD98} {} Message status rescan completed
    [40000] (11/17 15:08:13.304):{0x1514} [BIPP] Received datagram, Tag=46354
    [40700] (11/17 15:08:13.304):{0xB3C} {} Receiving packet from device, size=48, TransactionId=-1570972013, Tag=46354, content type=CMIME, cmd=0x3
    [40698] (11/17 15:08:13.304):{0xB3C} {} Receiving OTAFM request from device, Tag=46354, TransactionId=-1570972013
    [40572] (11/17 15:08:13.304):{0xB3C} {} Receiving MESSAGE_STATUS_UPDATE request from device, Tag=46354, TransactionId=-1570972013, RefId=-1948644534, MsgStatus=1
    [40262] (11/17 15:08:13.304):{0xB3C} {} StateDb - Found RefId=-1948644534
    [40699] (11/17 15:08:13.320):{0xB3C} {} OTAFM request from device processed
    [40279] (11/17 15:08:13.320):{0xB3C} {} SubmitToRelaySendQ, Tag=46354
    [40000] (11/17 15:08:13.320):{0x1420} [BIPP] Send status DATA_ACCEPTED, Tag=46354

    Open in new window

    LVL 11

    Expert Comment

    You are looking at the DISP logs. Take a look at the MAGT logs and you will see a lot more.

    Author Comment

    I am sorry but it is MAGT logs ? !!! BESSERV_MAGT_01_20081117_0001
    LVL 11

    Expert Comment

    Yes, that is the log file. BESSRV is your server name, 01 is the messaging agent number, 20081117 is the date, and 0001 is the log instasnce name (in case the agent is restarted in the day).
    LVL 11

    Accepted Solution

    Oops i misunderstood. you said that was the MAGT logs and i missed it.

    The section you pasted in is the device sending stuff backward... look for "New Message" around the time when you recieved the note in Outlook.

    Author Closing Comment


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