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Windows cannot log you on because your profile cannot be loaded. Check that you are connected to the network

We are having an ongoing intermittent error with our users who logon through terminals via citrix. This error never happens when they log onto a PC. This happens on all 4 of the servers in both of our Citrix farms. User's get the following error displayed on their terminal:

"Windows cannot log you on because your profile cannot be loaded. Check that you are connected to the network, or that your network is functioning correctly. If this problem persists, contact your network administrator.

 DETAIL - Insufficient system resources exist to complete the requested service. "

The event log on the server displays the following corresponding event (see attached).
Once the user click on ok, they are kicked out of the citrix session (before it even starts).

All of our terminals are wyse v30 with windows CE. We are running dell poweredge 2950 servers with dual intel xeon dual core processors with 16MB RAM running windows server 2003 enterprise. All of our servers are connected via gigabit ethernet.

Please help.
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abahr
Asked:
abahr
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1 Solution
 
Dhiraj MuthaCommented:
Check the HDD space.
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wimilesCommented:
This issue is commonly caused by a memory leak in your server box.  Do the following steps to increase available memory for the PoolUsageMaximum.

1. Click Start, click Run, type regedit, and then click OK.
2. Locate and then click the following registry subkey:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management
3. On the Edit menu, point to New, and then click DWORD Value.
4. In the New Value #1 box, type PoolUsageMaximum, and then press ENTER.
5. Right-click PoolUsageMaximum, and then click Modify.
6. In the Value data box, type 80, and then click OK.
7. If the PagedPoolSize registry entry exists, go to step 8. If the PagedPoolSize registry entry does not exist, create it. To do this, follow these steps:a. On the Edit menu, point to New, and then click DWORD Value.
b. In the New Value #1 box, type PagedPoolSize, and then press ENTER.

8. Right-click PagedPoolSize, and then click Modify.
9. In the Value data box, type ffffffff, and then click OK.
10. Exit Registry Editor, and then restart the computer.

This should work for you.  You can find additional information on this error at Microsoft.  Check KB935649 if you are interested.
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Carl WebsterCommented:
Check free HD space on the server's C drive.

Do you have a Group Policy limiting the size of the roaming profile?  If so, the profile has exceeded that limit.
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abahrAuthor Commented:
Server # 1 203GB HDD using 34 GB, 16GB RAM using 1.4GB, 4GB Max. Virtual Memory using 2.9GB
Server # 2 68GB HDD using 37GB, 16GB RAM using 1.5GB, 4GB Max. Virtual Memory using 2.8GB
Server # 3 68GB HDD using 53GB, 4GB RAM using 1.5GB, 4GB Max. Virtual Memory using 2GB
Server # 4 68GB HDD using 40GB, 4GB RAM using 1.5GB, 4GB Max. Virtual Memory using 2GB

WIMILES: Do you think it could still be a memory leak issue when I have this much phyical RAM still available?
We are going to make the changes but I would like your thoughts while I'm waiting for an opportunity to reboot them.

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abahrAuthor Commented:
CarlWebster:
We do have limitations on the size of our roaming profiles. However, we do not allow users to logoff until their profiles are below a certain size.

User's are eventually able to logon after a certain amount of time.
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Carl WebsterCommented:
Preventing loggoff does not prevent a user from rebooting, resetting their PC or powering off when they get the error msg on profile size!
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hodgeyohnCommented:
side suggestion.
load uphclean from microsoft.  it helps with alot of profile issues.
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Carl WebsterCommented:
DOH!  Never thought of that.  I just assumed EVERYONE ran UPHClean on all their TS/Citrix servers.
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abahrAuthor Commented:
Actually, it DOES prevent a user from restarting or shutting down.  It does not stop them from pushing the button or pulling the plug though.  I was under the impression that the users roaming profile is pushed back up to the server when the user gracefully closes their session by either logging off, restarting, or shutting down.  NONE of the users that are having this problem are over the profile size limit.  Also, this NEVER happens to users on workstations, only terminals.

I'm sorry that I'm not as knowledgable in citrix as all of you.  I have never even heard of the UPHClean service.  I will download and install it immediately.  I am only the Help Desk here and was left in charge of Citrix when our Desktop Admin quit unexpectedly.  Please excuse my ignorance.
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Carl WebsterCommented:
abahr,

I am rebuilding my web site to help people like you.  Check it out and let me know what you think.  http://carlwebster.com .  It is not quite ready for primetime yet.  I still have many articles left to put up.  Writing and editing articles takes a lot longer than you think it does.

Thanks
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abahrAuthor Commented:
Ok, I seem to be running in circles here.  I can't install the User Profile Hive Cleanup Service.  I get an error that reads:
The cabinet file'_oD37DADD52CCDB3EAAB63A2A6E517F24' Required for this installation is corrupt and cannot be used.  This could indicate a network error, an error reading from the CD-ROM, or a problem with the package.  

I get this error on 2 of my servers.  Both time I had no users logged in and I was in install mode.  I downloaded the .msi from the Microsoft wesite.
Any ideas?
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Carl WebsterCommented:
Are you running x64?  If you are, then you need to Google UPHClean 2.0.  UPHClean 1.6 does not work in x64.
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abahrAuthor Commented:
No, Windows Server 2003 R2 Enterprise Edition SP1 x86.
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wimilesCommented:
You do have a decent amount of Physical RAM available.  I'm not sure.  I had a similar issue a while back, and that is what I had to do to fix it.  
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abahrAuthor Commented:
We are also having this issue when we login with our domain accounts. Our domain accounts do not have a roaming profile. Any ideas?
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abahrAuthor Commented:
I had a bad download of the UPHClean.exe  I downloaded it again and we got UPHClean installed on all 4 of our Citrix Servers.  We ran it and will watch and see what happens.

BTW...before we got this installed, the issue has gotten MUCH WORSE.  We will cross our fingers!
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Carl WebsterCommented:
Make sure you read the readme for UPHClean so you know how to have it help you.
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