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Deleted Items Returning

Posted on 2008-11-18
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Last Modified: 2012-05-05
Hello Experts,

I have a user who is on Outlook 2003 using Exchange 2003.

When she deletes email items they go to her Deleted Items folder as she
expects. At the end of each day she will close down and then the items are
automatically deleted from Deleted Items folder (option not a rule).

However it has been noted that some of her Deleted Items have appeared in
her Inbox folder again 2 months later.
I have created another MAPI profile but she is still in issues.

What could cause Outlook to behave like this as the user does not have any
rules set on her profile for such behaviour.
Any ideas gratefully received!
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Question by:Jerry Seinfield
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7 Comments
 
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Expert Comment

by:abn38
ID: 22987372
have you tried a new outlook profile and set her mail account under the new mail profile, or has she tried another desk and performed this action and logged off and back on to see if the problem travels with her.  If it does then it could be a problem with her Exchange mailbox.  
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Author Comment

by:Jerry Seinfield
ID: 22987861
I tried, but it didn't work.
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LVL 3

Expert Comment

by:abn38
ID: 22988347
is the user in cache mode or directly connected to the server? Find out which one she is connecting with and change it to the other type of connection. I would also suggest you back up her documents and rename her roaming profile so the next time she logs in she creates a new one. If that clears it up move her documents and favorites over to the new profile created and your all set.
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Author Comment

by:Jerry Seinfield
ID: 22994269
I renamed her roaming profile but the issue is still there
0
 
LVL 3

Expert Comment

by:abn38
ID: 22994320
She has logged on to a different client right? If the issue is still there her outlook account may corrupt and you know what that means :(.
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Author Comment

by:Jerry Seinfield
ID: 22994761
Hello abn38,

Any recomendation to resolve this issue (outlook account corrupt)

What if the mailbox is corrupted?

Thanks in advance
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Accepted Solution

by:
abn38 earned 750 total points
ID: 22994777
Yes i hate to say it but lets go ahead and recreate her mailbox.
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