Automation Rules copie attachment

I created an automation rule that will take an email that comes in and create two additional tickets. The original email has one or more attachments that need to be added to the other tickets. How can I get the automation rule to copy the attachment to the other to tickets it creates?  I know I need an HDQUERY but I'm note sure how to write it.
LVL 1
IcontechAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

IcontechAuthor Commented:
We found another way around it after Altiris told us that would be available in the next version of the HD. The way we have our system set up people send emails to the same mailbox that they used to use then we forward the emails to another mailbox that Altiris pulls from though AD so we have a copy of all emails that come in. We went into the mailbox that people send their emails to and setup a rule to forward emails from the email address that all these tickets will come from and forward them to two new mailboxes. Then we set Altiris to pull from those two mailboxes and put them in the correct queues.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Project Management

From novice to tech pro — start learning today.