Keyboard stops working, but the rest of the system works fine
Posted on 2008-11-18
As stated in the title, only the keyboard is freezing. The mouse still works, and I am able to go to the start menu and restart the system to get it working again. Nothing has shown up in the event viewer.
I am looking into this for a customer.
It started on November 6th, but it wasn't a complete freeze of the keyboard. First just the num pad keys froze on the keyboard so he had to use the ones below the F keys. He though that they keyboard was going bad so he bought another one, did not fix the issue, and it has gotten to the point that the whole keyboard freezes and requires a restart.
Tried different USB ports, uninstalling and reinstalling all HID devices and rebooting.
I am thinking that it may have something to do with Outlook, but it is really just a hunch. He said he got a message while in Outlook that said: Keyboard Message: (HTML) or something like that, he didn't write it down. He also just moved from Outlook 2003 to 2007.