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Computer freezes needing hard restart & audio card gives static after installing Sp1 for Vista

Hello All,

After installing SP1 for Vista, my computer seems to randomly freeze as well as freezing using specific software and my sound card gives only static.

The software which sometimes freezes the computer is Sunbelt's VIPRE anti-virus.  The software titles which always cause the computer to freeze are Kofax VRS (www.kofax.com) and Windows Media Player.

Many times, when the computer has not been used for several hours, it freezes, necessitating a hard restart.

I have the hard drive turning off after 180 minutes and the computer is set to never go to sleep and never hibernate.

Regarding the Creative X-Fi XtremeMusic, it started with static-only after installing SP1.  I have been using the on-board audio, as it does not give me static.

My computers specifications are as follows:

Windows Vista Ultimate Service Pack 1 (32-bit)
3.00 gigahertz Intel Core2 Duo E8400
Gigabyte Technology Co., Ltd. EP45T-DS3R
Bus Clock: 333 megahertz
2x2GB DDR3 SDRAM PC3-8500H(533MHz) Part No.:  OCZ3F13332G (running at 1333MHz with 1.725 volts)
BIOS: Award Software International, Inc. F3 09/22/2008
ST3500630AS [Hard drive] (500.11 GB) -- drive 1, s/n 5QG0AWB5, rev 3.AAE, SMART Status: Healthy
WDC WD2500KS-00MJB0 [Hard drive] (250.06 GB) -- drive 0, s/n WD-WCANK2199388, rev 02.01C03, SMART Status: Healthy
WDC WD5000AAKS-07TMA0 [Hard drive] (500.11 GB) -- drive 2, s/n WD-WCAPW3405348, rev 12.01C01, SMART Status: Healthy
ATI Radeon HD 4670 [Display adapter]
Creative SB X-Fi
High Definition Audio Device
Realtek High Definition Audio
Unimodem Half-Duplex Audio Device

Any ideas as to how to get rid of the static from my audio card?

Any ideas as to how to stop the computer from freezing?

Thank you,
edsager

The Event Viewer shows the following errors (shown in code view):  

-	System
		-	Provider
			[ Name] 	OneTouch 4.0 Monitor
 
		-	EventID	111
			[ Qualifiers] 	0
 
			Level	2
 
			Task	0
 
			Keywords	0x80000000000000
 
		-	TimeCreated
			[ SystemTime] 	2008-11-18T02:19:55.000Z
 
			EventRecordID	6949
 
			Channel	Application
 
			Computer	Edward
 
			Security
 
-	EventData
			The RPC server is unavailable.
 
This error occurs every day.
Faulting application svchost.exe_SysMain, version 6.0.6001.18000, time stamp 0x47918b89, faulting module sysmain.dll, version 6.0.6001.18000, time stamp 0x4791a770, exception code 0xc0000005, fault offset 0x00012e44, process id 0x444, application start time 0x01c94940d0f783e0.
This error occurs often.
Faulting application lsass.exe, version 6.0.6001.18000, time stamp 0x47918d7c, faulting module RPCRT4.dll, version 6.0.6001.18051, time stamp 0x48002c9c, exception code 0xc0000005, fault offset 0x0000fbf7, process id 0x294, application start time 0x01c948441b61b68b.
This error occurs often.
 
The previous system shutdown at 11:56:29 AM on 11/18/2008 was unexpected.
This error occurs at least twice per day.
-	System
		-	Provider
			[ Name] 	Microsoft-Windows-HttpEvent
			[ Guid] 	{7b6bc78c-898b-4170-bbf8-1a469ea43fc5}
			[ EventSourceName] 	HTTP
 
		-	EventID	15016
			[ Qualifiers] 	49152
 
			Version	0
 
			Level	2
 
			Task	0
 
			Opcode	0
 
			Keywords	0x80000000000000
 
		-	TimeCreated
			[ SystemTime] 	2008-11-18T19:58:55.712Z
 
			EventRecordID	32335
 
			Correlation
 
		-	Execution
			[ ProcessID] 	4
			[ ThreadID] 	484
 
			Channel	System
 
			Computer	Edward
 
			Security
 
-	EventData
		DeviceObject	\Device\Http\ReqQueue
		SecurityPackage	Kerberos
			000004000200300000000000A83A00C00000000000000000000000000000000000000000000000000E030980
 
This error occurs often.

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0
edsager
Asked:
edsager
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1 Solution
 
edsagerAuthor Commented:
The computer just froze again and I had to restart it.

The 2 entries in the Event Viewer are as follows:

Source: HttpEvent
Event ID:  15016
Message:  Unable to initialize the security package Kerberos for server side authentication.  The data field contains the error number.

Source: EventLog
Event ID:  6008
Message:  The previous system shutdown at 3:34:41 PM on 11/18/2008 was unexpected.

I know Microsoft says to ignore this error, but if it is causing my system to freeze, I cannot ignore it.

Any help is much appreciated,
edsager
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nobusCommented:
monitor the cpu temperature with speedfan, maybe overheating :
http://www.almico.com/speedfan.php      
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edsagerAuthor Commented:
It appears I may have solved the problem of the computer freezing, though not the problem of static from the Creative audio card.  Apparently, OCZ RAM is sensitive.  I changed the RAM back down to 1.7 volts and then put all other timings in the BIOS to "Auto."  No more freezes.

Now to the audio card problem....

nobus:  Thank you for the suggestion; however, I already monitor the CPU temps and it never seems to get above 38 degrees C.

Thanks,
edsager
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nobusCommented:
you did not mention the overclocking...
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edsagerAuthor Commented:
nobus:  

I am not overclocking anything.  The 3.00 gigahertz Intel Core2 Duo E8400 runs natively at 3 GHz and the OCZ3F13332G DDR3 RAM (which I did mention in my first post that the voltage was set at 1.725 volts) needs to be set at 1.7 volts or somewhere close to that, as can be seen here:  http://www.ocztechnology.com/products/memory/ocz_ddr3_pc3_10666_fatal1ty_edition.

Apparently, I was premature in saying the computer freezing had stopped.

Any other suggestions from anyone?

Thank you,
edsager
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nobusCommented:
to me, it seems just a bad mobo, with both problems...i would have a warranty replacement
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edsagerAuthor Commented:
I tried in Safe Mode using the software that causes the computer to freeze, but unless I can use a USB device (high-speed scanner) which the software uses, I cannot test much of the software.  But everything (other than the audio card) seems to work in Safe Mode.

Thanks,
edsager
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edsagerAuthor Commented:
nobus:  The motherboard is only 2 weeks old.  Upon what do you base your conclusion that it is bad?

Thanks,
edsager
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nobusCommented:
because you have 2 problems
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Mc7400Commented:
If it was working before sp1, then try to get updated drivers for the motherboard, and update the BIOS, then reset the BIOS to default settings.
If it didn't work then replace it while it is under warranty.
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edsagerAuthor Commented:
I have been out of town for a couple days, but will get back to you soon.

Thanks,
edsager
0
 
edsagerAuthor Commented:
OK, I was out of town for longer than expected.

I fixed the problems without replacing the motherboard:

Even though I tested my 250GB hard drive for errors since purchasing it 2.5 years ago and came up with no errors found, I replaced it. In the past couple years of using this hard drive, I have seen about 7 notices from Windows saying it needed to check the hard drive for errors.

After reinstalling Windows Vista and SP1, I reinstalled all the drivers and pieces of software, but I eliminated a few software titles which were made for Windows XP.

The Kofax software works.  The Creative sound card works.  The computer does not freeze.

Thanks,
edsager
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digrajCommented:
I'm having the same issue - so what exactly was the problem - was it your hard drive??
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edsagerAuthor Commented:
digraj--

I do not know what the problem was, but I suspect it was a combination of things:  the hard drive may have needed to be replaced (though it works fine in an XP Pro machine), Vista's finickiness with drivers and the order in which they are installed, and a few software titles which were not compatible with Vista.

One thing which may have made a difference is that I installed the drivers after installing SP1, which I did not do before.

Good luck,
edsager
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digrajCommented:
Thanks - I appreciate it.  Looks like this is going to be tough find.  My PC freezes up every 2 to 3 days.  
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edsagerAuthor Commented:
digraj--

A few things I forgot to mention are that I also contacted the manufacturers of my RAM (OCZ) and motherboard (Gigabyte) and asked them for any timing changes for the RAM and other things.  However, this was done after the SP1 re-installation when the sound and the Kofax software already worked, so this clearly did not help with getting the sound and software to work, but it may have forestalled/eliminated future problems.

edsager
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