I cannot logon to Blackberry server

Posted on 2008-11-18
Last Modified: 2012-08-14
We have windows SBS 2003 and exchange 2003 which works as primary server. We have another Blackberry exchange server. For some reason it doesn't logon with blackberry administrator a/c. It gives the error shown in screenshot. However I can ping that server which confirms that its connected to network.

Any suggestions?

Question by:neilchear
    LVL 18

    Expert Comment

    My guess is the computer account has been deleted or corrupted in AD.

    Look in AD and see if the computer account is still there.

    If it is, then try resetting it:

    Author Comment

    I don't see the computer account for blackberry server. I can only see the Besadmin user id under active directory users.

    Note:Besadmin is the user name for blackberry administrator.

    LVL 7

    Accepted Solution

    Someone deleting the computer account sounds correct for the error.  Unless you have some special backup software for active directory you will probably have to disjoin and rejoin the BES server to the domain using a local administrator account.  After that it might just start working again not sure.  I can't think of any reason why BES would care what the SID in AD is.

    btw vnc is evil clear text authentication, why not use terminal services? ;)

    Author Closing Comment

    I have rejoined BES server to the domain and now can logon.

    Thank you indeed.

    LVL 15

    Expert Comment

    Are you backing up active directory with a system state backup?  If so, you could restore the besadmin account using directory services restore mode on the domain controller - This will allow you to recover the besadmin account

    if you are squeamish about this, then you will have to recreate another besamin account and disjoin and rejoin the bes server to the domain

    Write Comment

    Please enter a first name

    Please enter a last name

    We will never share this with anyone.

    Featured Post

    How to run any project with ease

    Manage projects of all sizes how you want. Great for personal to-do lists, project milestones, team priorities and launch plans.
    - Combine task lists, docs, spreadsheets, and chat in one
    - View and edit from mobile/offline
    - Cut down on emails

    Have you ever wondered if there is a way to get a message delivery receipt without interrogating the BlackBerry log files or using the Resource Kit tools? It is possible using this tip: When troubleshooting whether a BlackBerry is receiving email…
    A quick step-by-step overview of installing and configuring Carbonite Server Backup.
    Need more eyes on your posted question? Go ahead and follow the quick steps in this video to learn how to Request Attention to your question. *Log into your Experts Exchange account *Find the question you want to Request Attention for *Go to the e…
    Polish reports in Access so they look terrific. Take yourself to another level. Equations, Back Color, Alternate Back Color. Write easy VBA Code. Tighten space to use less pages. Launch report from a menu, considering criteria only when it is filled…

    759 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    14 Experts available now in Live!

    Get 1:1 Help Now