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Account Name Change not quite working . . .
I have a client who like to pass on legacy EMails to new employees. As a result, they rename users who leave to the new user's name.
One problem that this causes, is that the original user's name still shows up in Exchange.
ie Sally leaves and is replaced by John. A user picks John's name from the GAL. In the EMail it shows John <Sally>.
I have changed the name, the alias and the x400 address, rebooted the server, deleted any legacy nicknames within Outlook. It still happens.
What am I missing?
Thanks!
One problem that this causes, is that the original user's name still shows up in Exchange.
ie Sally leaves and is replaced by John. A user picks John's name from the GAL. In the EMail it shows John <Sally>.
I have changed the name, the alias and the x400 address, rebooted the server, deleted any legacy nicknames within Outlook. It still happens.
What am I missing?
Thanks!
Robin Human
How are you passing the mails to the new employees?
ASKER
The AD Account is simply renamed, so (typicaly) the account has the old EMail SMTP address as well as the new EMail address. The new address is set as default.
The X.500 stuff is all renamed to the new address.
The X.500 stuff is all renamed to the new address.
* This really is the the best practice to be followed to create accounts for new joiners by renaming AD account of the users who have left the organization.
* However, if it works fine like this and if the display name is the only issue faced by you then I'd suggest you to change it at the following places:
1) Search for that user in ADUC and Right click & select 'Rename'
2) Go to the properties of that AD account and change the name in the General tab
3) Under Exchange General tab, rename the Alias.
4) Rename it in the Email Address tab
5) If users account is set up to configure X.400 & X.500 protocol via Recipient Policy from ESM then DELETE the existing X.400 & X.500 entry along with the old email address and any other existing records for that old user.
Check the check box in the Email Addresses tab to allow recipient policies to be applied.
Apply>Ok
Force replication of recipient policies and you should now be able to resolve this users name in the correct manner.
Let us know if this does not help.
#wyn
* However, if it works fine like this and if the display name is the only issue faced by you then I'd suggest you to change it at the following places:
1) Search for that user in ADUC and Right click & select 'Rename'
2) Go to the properties of that AD account and change the name in the General tab
3) Under Exchange General tab, rename the Alias.
4) Rename it in the Email Address tab
5) If users account is set up to configure X.400 & X.500 protocol via Recipient Policy from ESM then DELETE the existing X.400 & X.500 entry along with the old email address and any other existing records for that old user.
Check the check box in the Email Addresses tab to allow recipient policies to be applied.
Apply>Ok
Force replication of recipient policies and you should now be able to resolve this users name in the correct manner.
Let us know if this does not help.
#wyn
Sorry, my 1st point in the above post is wrong. What I actually meant to say was:
* This really is NOT the the best practice to be followed to create accounts for new joiners by renaming AD account of the users who have left the organization.
* This really is NOT the the best practice to be followed to create accounts for new joiners by renaming AD account of the users who have left the organization.
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ASKER
Sorry for the delay in getting back to the question. I've tried pretty much everything. Rebuilding the GAL, deleting all EMail addresses assigned to the user and what I've found is this:
Everything looks good in OWA.
Everything looks good in a newly created login/Outlook profile on a workstation. IE, I have a user login at a workstation they've never used before; Create a new profile, and everything is correct.
It does NOT work for all existing users with their existing profile. So it appears that they are not downloading the changes in the GAL.
In their address books within Outlook the GAL shows the wrong/old name. The ALL USERS selection shows the correct name.
Short of recreating every user's profile, is there a fix for this?
Thanks,
Nathan
Everything looks good in OWA.
Everything looks good in a newly created login/Outlook profile on a workstation. IE, I have a user login at a workstation they've never used before; Create a new profile, and everything is correct.
It does NOT work for all existing users with their existing profile. So it appears that they are not downloading the changes in the GAL.
In their address books within Outlook the GAL shows the wrong/old name. The ALL USERS selection shows the correct name.
Short of recreating every user's profile, is there a fix for this?
Thanks,
Nathan