I am trying to help my brother long distance and he had some malware that got loaded. He tried to do a system restore. He said it got to the point saying it was restoring to the earlier point but just stopped. He shut it down and restarted it. He said that his battery light was blinking but come to find out it was his drive light.
Now when he tries to restart it blue screens and says windows was shut down to protect it from futher harm (? not verbatum).
He can start in safe mode and run system restore but it stops in the same place and never recovers.
Any help appreciated.