Unable to view the My Documents folder, XP SP2

Posted on 2008-11-18
Last Modified: 2012-05-05
Suddenly, I'm unable to open the "My Documents" folder on my XP sp2 computer. I can get to it from My Computer, but not directly. When I double-click on the shortcut or the item on the start menu, it just shows in the task bar. It also does this if I right-click on the icon and choose explore.

From here I just see "My Documents" on the task bar. I can't view the windows explorer window for this folder. When I right click on the task bar, over "My Documents" and choose maximize, restore, size, cascade, etc.. nothing happens.

I've checked the properties of the shortcut. It's set to open in a normal window. I've tried changing it to a maximized window. Didn't help.

I've even tried reinstalling XP sp2. Didn't help.

Any ideas?

Thanks in advance.
Question by:effincomputers
    LVL 47

    Expert Comment

    Do you get an error or access denied msg when trying to open your documents folder?

    Is this a Home Computer or Work Computer?
    Is this computer part of a Domain?
    Do you have any Anti-Virus Software installed?

    If you right click on Start and choose explore. It should open to your default profile location under documents and settings. Check to see if your profile name is the same as you logon with. Also check to see if there are any ".000" or ".DOMAIN Name" next to it.

    If everything looks good here, try and open your "My Documents" folder here. What are the results?



    Author Comment

    No, there's no error message. And the folder's pointing to the right location within the profile.

    The computer's XP Pro, on a domain. There's no permission problems.

    When I use My Computer to open a window I can use, and I navigate to the profile, I can go right into this very folder.

    LVL 6

    Expert Comment

    Browse down to my documents from my computer and copy the location.
    Then enable the XP style start menu and right click on my documents and go to properties.
    Paste the location and you should be good to go.

    you may need to add my documents from tast bar properties if my documents is not in the start menu list..
    See the attached picture.

    Let me know how it goes.

    LVL 6

    Expert Comment

    Missed the picture...

    Author Comment

    Hello popularbhaskar. Thanks for the effort.

    You would think that would be all I'd have to do, right? Me too. I just want the window to open. But it won't. The location's correct. I've been through that so many times, in so many different ways.

    Thanks again.
    LVL 6

    Accepted Solution

    Well then trust me there is a simple way to fix this.. We can take a while and try to get the issue fixed/continue working as this appears to be some kindaa corruption.
          Login with a admin account other than the one thats logged in with. go to documents and settings and rename the old profile as profile.old
      logoff and log back in again as the user.. the new profile will be created. now try to move the files to the new profile and thats the simple way to go forward.
      You may want to doa  system restore also if you like.
    LVL 6

    Expert Comment

    Nice to hear that... What of the steps i recommended worked for you.

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