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PROCEDURE TO CONFIGURE FAX MAPI ACCOUNT ON OUTLOOK, USING SBS 2003

Posted on 2008-11-18
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Last Modified: 2012-05-05
I normally run the connectcomputer script that small business server provides to preconfigure a user in the network. This takes care of configuring the Fax account on Outlook.

For the life of me I can't figure out how to configure it directly on Oulook 2007. I tried sharing the "Mailbox - Fax" and giving the user permissions, like you would to share any other exchange mailbox, but that doesn't work.

Basically, I need to add the "Mailbox - Fax" on a user with Outlook 2007, for all the incoming faxes.
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Question by:gabepcsolutions
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MarkMichael earned 2000 total points
ID: 22993135
Hi

The mailbox is a standard mailbox that emails are getting delivered to?

In Outlook we would normally go to the account settings of the current exchange account, go to Change settings > Change > More Settings > Advanced > Add Mailbox.

This should work fine in Outlook 2007 too... Just checked the settings and they are the same in Outlook 2007 as they are 2003.
Are there any errors when opening this additional mailbox?
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by:gabepcsolutions
ID: 22993690
yeap, tried that and get a mailbox doesn't exist message.
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by:MarkMichael
ID: 22993731
Does the mailbox exist in the Exchange System Manager.
Have you tried logging into the domain with the AD account and opening up Outlook?
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Author Comment

by:gabepcsolutions
ID: 22993776
It does exist in the ESM, but it's not a regular account you can log in with. Windows Small Business Server 2003 creates it as part of the start up scripts when installing the OS the first time.
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by:MarkMichael
ID: 22993853
Hi

I know there is a way of using the fax mail transport account, but this has never showed up as an account in Outlook for me, this just gives me the ability to use Outlook to send faxes, this is not what you are after, correct?

To add this functionality, simply add a new account in your Profile and select 'other types' - select the fax mail transport account and press OK.
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by:MarkMichael
ID: 22993869
I am running SBS2003 in-house and with many of my customers. I have never seen a Fax mailbox in the ESM.
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Author Comment

by:gabepcsolutions
ID: 22994011
Really?... then where does it store the incoming Faxes to?

Confirmed, we have a Fax mailbox both on the AD and the ESM.
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Author Comment

by:gabepcsolutions
ID: 22994058
Sorry, I meant we have a Fax account no the AD, and a mailbox on the ESM.
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by:MarkMichael
ID: 22994462
You can not have a mailbox without having an AD account, the both are linked.

Have you tried logging into this account via outlook web access?

Who is the user associated with this account?
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Author Comment

by:gabepcsolutions
ID: 22995611
Yes I can access it from OWA.

How do I check associated users?
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Author Comment

by:gabepcsolutions
ID: 22995857
The administrator is the associated user to the Fax mailbox
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by:gabepcsolutions
ID: 22996063
I resolved it by pop'ng the account. Thanks for your time.
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