I normally run the connectcomputer script that small business server provides to preconfigure a user in the network. This takes care of configuring the Fax account on Outlook.

For the life of me I can't figure out how to configure it directly on Oulook 2007. I tried sharing the "Mailbox - Fax" and giving the user permissions, like you would to share any other exchange mailbox, but that doesn't work.

Basically, I need to add the "Mailbox - Fax" on a user with Outlook 2007, for all the incoming faxes.
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.


The mailbox is a standard mailbox that emails are getting delivered to?

In Outlook we would normally go to the account settings of the current exchange account, go to Change settings > Change > More Settings > Advanced > Add Mailbox.

This should work fine in Outlook 2007 too... Just checked the settings and they are the same in Outlook 2007 as they are 2003.
Are there any errors when opening this additional mailbox?

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
gabepcsolutionsAuthor Commented:
yeap, tried that and get a mailbox doesn't exist message.
Does the mailbox exist in the Exchange System Manager.
Have you tried logging into the domain with the AD account and opening up Outlook?
Determine the Perfect Price for Your IT Services

Do you wonder if your IT business is truly profitable or if you should raise your prices? Learn how to calculate your overhead burden with our free interactive tool and use it to determine the right price for your IT services. Download your free eBook now!

gabepcsolutionsAuthor Commented:
It does exist in the ESM, but it's not a regular account you can log in with. Windows Small Business Server 2003 creates it as part of the start up scripts when installing the OS the first time.

I know there is a way of using the fax mail transport account, but this has never showed up as an account in Outlook for me, this just gives me the ability to use Outlook to send faxes, this is not what you are after, correct?

To add this functionality, simply add a new account in your Profile and select 'other types' - select the fax mail transport account and press OK.
I am running SBS2003 in-house and with many of my customers. I have never seen a Fax mailbox in the ESM.
gabepcsolutionsAuthor Commented:
Really?... then where does it store the incoming Faxes to?

Confirmed, we have a Fax mailbox both on the AD and the ESM.
gabepcsolutionsAuthor Commented:
Sorry, I meant we have a Fax account no the AD, and a mailbox on the ESM.
You can not have a mailbox without having an AD account, the both are linked.

Have you tried logging into this account via outlook web access?

Who is the user associated with this account?
gabepcsolutionsAuthor Commented:
Yes I can access it from OWA.

How do I check associated users?
gabepcsolutionsAuthor Commented:
The administrator is the associated user to the Fax mailbox
gabepcsolutionsAuthor Commented:
I resolved it by pop'ng the account. Thanks for your time.
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today

From novice to tech pro — start learning today.