#554 5.7.1 This message has been blocked because it contains FortiGuard - AntiSpam blocking URL

Posted on 2008-11-18
Medium Priority
Last Modified: 2012-05-05
we are unable to send mails to some domains,eeror is #554 5.7.1 This message has been blocked because it contains FortiGuard - AntiSpam blocking URL
Question by:rajesh5809
  • 2
LVL 16

Expert Comment

ID: 22991991
Hi rajesh5809,

Do you use Fortinet? You're domain might be black listed.

You can have a look here: http://www.fortiguardcenter.com/antispam/antispam_info.html

If you notice a false positive, a clean message marked as spam by FortiGuard AntiSpam Service, or if you believe an IP address, URL, or email address is blacklisted incorrectly, you can either:

    * Send a request following Signature Lookup
    * Or, email the request to:

        email spam remove

If you are the email sender who had an email message incorrectly blocked:

    * Send us the error message you received. The error message shall look like this:

          mail.xxx.xxx #5.7.1 smtp;554 5.7.1 This message has been blocked because it contains FortiGuard - AntiSpam blocking URL/IP(s).(black url/ip xxx.xxx)

If you are a Fortinet customer:

    * Send us the AntiSpam log messages obtained from FortiGate, FortiClient or FortiMail, including your Fortinet product's serial number. The AntiSpam log from FortiGate shall look like this:

          Feb 26 19:15:13 xx.xx.com date=2006-02-26 time=19:15:14 device_id=FGT-xxxxxxxxxxx log_id=xxxxxxx type=emailfilter subtype=smtp pri=notice vd=root src=xxx.xxx.xxx.xxx dst=xxx.xxx.xxx.xxx src_int=wan1 dst_int=internal service=smtp status=detected from="xxx@xxx.com" to="xxxx@xxx.net" msg="The email contains FortiGuard - AntiSpam blocking URL(s).(black url xx.xxxx.xxx)"

LVL 16

Accepted Solution

JoWickerman earned 1000 total points
ID: 23103711
Hi rajesh5809,

Any luck with this yet?

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