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External hard drive not found

Posted on 2008-11-19
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Last Modified: 2013-11-14
Hi,
I just bought an external hard drive WD 1TB USB. Although the computer says that it has been installed and ready to use I can^t see it in my computer. Also when I remove the usb the pc restarts. I think I transfered a virus from a memory stick called Gammima.
Plz help. I tried it on so many pcs and many freeze or can^t find it. Since they can^t find it how can i fix this problem?
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Question by:gsazeides
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11 Comments
 

Expert Comment

by:Khou
ID: 22993120
What operating system are you running?


If windows, go to control panel --> system, device manager,
can you see it on the list? or does it show up as unknown?


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LVL 16

Expert Comment

by:JoWickerman
ID: 22993141
Hi gsazeides,

Right click my computer
Click on manage
click on disk management.

Can you see the disc here? If you can, you need to right click on it, activate and format it.

Cheers.
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Author Comment

by:gsazeides
ID: 23002026
I am using Windows XP prof.
I can^t do anything. Computer freezes as soon as I try open sthg like device manager or my computer. The pointer with the sandglass appear and stays like that
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LVL 16

Expert Comment

by:JoWickerman
ID: 23002044
And this only happens when you plug the drive in? Did you try to boot the PC with the drive already connected?
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Author Comment

by:gsazeides
ID: 23002224
ok I restarted the pc with the usb plugged in. Then when i tried to right click and select manage on my computer the pc freezed like before. Just by chance I left it like that for about 5 mins and now it works fine. When I opened to view the contents of the external hard drive i saw an exe file that I didnt put called "2figi.com" . And then it suddenly disappeared. After that i ran symantec on the whole drive and nothing was found. Any ideas? Is there a site where I can run a virus scan on the ex drive? Maybe it would help
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Author Comment

by:gsazeides
ID: 23002247
Also when I open my computer and try to double click on the drive i get the open with... list to choose a program to open the drive
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Author Comment

by:gsazeides
ID: 23002268
I also see in the contents of the drive another two files now. A recycle bin called "recycled" and a folder called "system volume information"  which has this subfolder inside "_restore{05A163BB-8B84-48A7-B195-C562FA6D22F2}" which has another 3 subfolders with many files in them
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Accepted Solution

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JoWickerman earned 1000 total points
ID: 23002280
Oh, that.

You need to format the drive to get rid of the Open With dialog. It's the only way. After the format, you won't have to worry about viruses.
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Expert Comment

by:Khou
ID: 23002522
Best to format the drive, then scan your entire system! with a updated virus defination.


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Author Comment

by:gsazeides
ID: 23002533
I have transfered a lot of data on this drive. This means I have to find somewhere to transfer them again, format the drive and scan the files for viruses again before I transfer them back? Is there another solution?
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Expert Comment

by:JoWickerman
ID: 23002539
Unfortunately there is not. Rather do this now than have issues later and lose data then.
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