gsazeides
asked on
External hard drive not found
Hi,
I just bought an external hard drive WD 1TB USB. Although the computer says that it has been installed and ready to use I can^t see it in my computer. Also when I remove the usb the pc restarts. I think I transfered a virus from a memory stick called Gammima.
Plz help. I tried it on so many pcs and many freeze or can^t find it. Since they can^t find it how can i fix this problem?
I just bought an external hard drive WD 1TB USB. Although the computer says that it has been installed and ready to use I can^t see it in my computer. Also when I remove the usb the pc restarts. I think I transfered a virus from a memory stick called Gammima.
Plz help. I tried it on so many pcs and many freeze or can^t find it. Since they can^t find it how can i fix this problem?
Hi gsazeides,
Right click my computer
Click on manage
click on disk management.
Can you see the disc here? If you can, you need to right click on it, activate and format it.
Cheers.
Right click my computer
Click on manage
click on disk management.
Can you see the disc here? If you can, you need to right click on it, activate and format it.
Cheers.
ASKER
I am using Windows XP prof.
I can^t do anything. Computer freezes as soon as I try open sthg like device manager or my computer. The pointer with the sandglass appear and stays like that
I can^t do anything. Computer freezes as soon as I try open sthg like device manager or my computer. The pointer with the sandglass appear and stays like that
And this only happens when you plug the drive in? Did you try to boot the PC with the drive already connected?
ASKER
ok I restarted the pc with the usb plugged in. Then when i tried to right click and select manage on my computer the pc freezed like before. Just by chance I left it like that for about 5 mins and now it works fine. When I opened to view the contents of the external hard drive i saw an exe file that I didnt put called "2figi.com" . And then it suddenly disappeared. After that i ran symantec on the whole drive and nothing was found. Any ideas? Is there a site where I can run a virus scan on the ex drive? Maybe it would help
ASKER
Also when I open my computer and try to double click on the drive i get the open with... list to choose a program to open the drive
ASKER
I also see in the contents of the drive another two files now. A recycle bin called "recycled" and a folder called "system volume information" which has this subfolder inside "_restore{05A163BB-8B84-48
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Best to format the drive, then scan your entire system! with a updated virus defination.
ASKER
I have transfered a lot of data on this drive. This means I have to find somewhere to transfer them again, format the drive and scan the files for viruses again before I transfer them back? Is there another solution?
Unfortunately there is not. Rather do this now than have issues later and lose data then.
If windows, go to control panel --> system, device manager,
can you see it on the list? or does it show up as unknown?