Outlook Connector for CRM

Posted on 2008-11-19
Last Modified: 2012-05-05
I have just installed Microsoft CRM 4 and I am having an issue configuring the CRM Connector for Outlook.

I have installed it on my desktop without any issues but when I go to configure it I select the following

1. My company
2. Intranet Address ://servername/instance

I dont want this to be available over the web but unless I enter something here, the "next" is greyed out. so I select

3. Use the same Web address when the system connects over the Internet

Click on next
After a few minutes I get rhew following error message

/instance/MSCRMServices/2007/AD/CrmDiscoveryService.asmx does not exist.

When I open a browser and go to http://servername/instance I can log into CRM without any issues.

Do I need to install the Exchange connector anywhere and if so on what server. My exchange server which is Exchange 2003 SP2 or the server I installed CRM onto, or is this something else .

Many thanks for your help and suggestions

Question by:CJH-TFL
    LVL 15

    Accepted Solution

    The URL is going to be specified in the MSCRM_CONFIG database and is less forgiving in the Outlook client. Run the following queries against the MSCRM_CONFIG database:
    SELECT NvarCharColumn FROM DeploymentProperties WHERE ColumnName = 'AsyncSdkRootDomain'  SELECT NvarCharColumn FROM DeploymentProperties WHERE ColumnName = 'ADSdkRootDomain'   SELECT NvarCharColumn FROM DeploymentProperties WHERE ColumnName = 'ADWebApplicationRootDomain'  SELECT NvarCharColumn FROM DeploymentProperties WHERE ColumnName = 'ADRootDomainScheme'  

    You will be fine using the result in the intranet address as http://<whatever the result is for the middle two>

    You don't want the Organization in this URL.  (if there are more than one, it will prompt you with the ones you are a user in)


    Author Closing Comment

    Many thanks for the tip. The Outlook connector installed and configured correctly.

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