International Calling Dial Plan for Cisco Call Manager

We run calls through the Cisco Call Manager.

We can make local call and domestic long distance calls just fine, however, International Calls will not go through.

The calls are not leaving the Call Manager.

We have an existing dial plan of dialing either 9+ the 10-digit number for local OR 9+1 and the 10-digit number for domestic long distance.

We get afast busy when we try to dial 9+011+ the international number
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Has it ever worked or is this a new install? And have you got the provider on the phone to see what they are getting on their side. You may be unintentional stripping the 011 at your gateway.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
wwtruebtvAuthor Commented:
It has never worked.

The carrier says that all international blocking is off of the PRI.

The carriers says they do not see the call hitting their switch when we attempt to dial internationally.

If this helps, we only have one dial plan configured in the Call manager..."9.@"

Thank you in advance for your help.
What is your gateway protocol? What kind of gateway are you using?
Powerful Yet Easy-to-Use Network Monitoring

Identify excessive bandwidth utilization or unexpected application traffic with SolarWinds Bandwidth Analyzer Pack.

What version of Call Manager?
wwtruebtvAuthor Commented:
h323 is the protocol

The CM is 4.1

The CM terminate calls to a Quintum gateway

thanks in advance for your help
The problem is going to be on your gateway. In that case you need an h323 dial peer (in the cisco world) that matches the international dialing string on your h323 gateway. The call manager is sending to the gateway but the gateway is not matching it and sending it to the provider.
I have never seen a Quintum gateway so if they have a configuration file that I can sift through I may be able to spot the issue.  
The 9.@ should match just fine but not knowing what number you are dialing I wanted to include this link for your reference

It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Voice Over IP

From novice to tech pro — start learning today.