Unable to Install Trend Micro Client on Vista

Posted on 2008-11-19
Last Modified: 2013-11-22
I am having trouble getting the Trend Micro client to install on a Vista workstation using the web console. The PC is joined to the domain.

When I attempt the install I am logged on to the Vista workstation as the
local machine admin. I get the following error:

Web browser-based agent installation

Agent installation was unsuccessful.

Possible reasons:

a.. There was a problem with the browser's cache. Try deleting temporary
Internet files. In Internet Explorer, click Tools > Internet Options. On the
General tab, click Delete Files. The Delete Files window is displayed.
Select the Delete all offline content check box, then click OK.
b.. You do not have administrator rights to this computer.
c.. A virus has been found during installation.
d.. You have a 3rd party solution installed on this computer that Security
Server was unable to remove.
e.. You do not have enough disk space on your computer to complete the
installation. Agent installation requires around 80MB disk space. Free up
some space on the target drive by deleting unnecessary files and try again.
f.. The Security Server installation program encountered an error.

I've added the site to Trusted sites and deleted temporary internet files and cookies.

Is there anything that I'm missing?
Question by:KIP Help
    LVL 6

    Expert Comment


    Author Comment

    by:KIP Help
    The firewall has been turned off.

    This is a brand, new fresh installation of Windows. It hasn't touched the internet yet (the WFBS is hosted on a local intranet server); even Windows updates were pushed out from a local internal server.

    Again, this is a clean installation of Windows Vista. The only thing installed at this time is Windows Vista and updates.
    LVL 6

    Expert Comment

    What version you are trying to install? As I can see only 3.6 is supported.
    LVL 16

    Accepted Solution


    Try running:


    from the client.

    Author Closing Comment

    by:KIP Help
    The problem is now moot. We are no longer deploying Windows Vista so the issue is not a problem. Awarding full points for the aid attempt.

    Expert Comment

    Bu the question is Browser based installation fails. The answer of urs is manually visiting the clients and accessing server directory.

    Write Comment

    Please enter a first name

    Please enter a last name

    We will never share this with anyone.

    Featured Post

    Free Trending Threat Insights Every Day

    Enhance your security with threat intelligence from the web. Get trending threat insights on hackers, exploits, and suspicious IP addresses delivered to your inbox with our free Cyber Daily.

    PREFACE The purpose of this guide is to provide information to successfully install the MS SQL client tools for the Symantec Endpoint Protection Manager (SEPM) to function properly when installed on Windows 2008. AUDIENCE Information Technology…
    I'm a big fan of Windows' offline folder caching and have used it on my laptops for over a decade.  One thing I don't like about it, however, is how difficult Microsoft has made it for the cache to be moved out of the Windows folder.  Here's how to …
    It is a freely distributed piece of software for such tasks as photo retouching, image composition and image authoring. It works on many operating systems, in many languages.
    The Task Scheduler is a powerful tool that is built into Windows. It allows you to schedule tasks (actions) on a recurring basis, such as hourly, daily, weekly, monthly, at log on, at startup, on idle, etc. This video Micro Tutorial is a brief intro…

    759 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    11 Experts available now in Live!

    Get 1:1 Help Now