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  • Status: Solved
  • Priority: Medium
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Single user causing printer failure on domain network with error RIP software error 900

We have one user with a Vista machine that about once a week to once every two weeks sends a print job to a shared printer that lots of other users print to. She is sending a normal sized one or two page print job. When the user prints and the issue occurs the printer will not print and has a error on the screen that says RIP software error 900. We restart the printer and any print jobs in the que print with no problem. We have tried reinstalling the print driver and setting the printer to print directly and not spool the print job. None of these issues have resolved the issue yet.
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Hexagon Mining
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Hexagon Mining
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1 Solution
 
kavlinsCommented:
Does the printer loses the network settings ? You may need to upgrade the firmware on the print server.
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Hexagon MiningAuthor Commented:
No, as soon as we restart the printer it works fine. Prints out everything that was stuck in the que as if nothing ever happened.
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phsdtechCommented:
I have a single user at a location that is having the same issue.  Only happens every great once in a while.  Does not matter the size of the job sent to the printer.  Once power cycle the printer, it will spit out all jobs queued behind.  
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Hexagon MiningAuthor Commented:
We researched the issue furthur and found some information pointing to that RIP network protocol can cause issues as networks become bigger. We have recently added a lot of new users and that is when the issue started happening. We did end up upgrading the printers firmware from Dell's knowledgbase and the issue has been resolved.
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