GAL is Not Updating on Client PC'S

I am using Exchange 2007 and the client pc's are using Outlook 2007.  I have made some name changes on the Exchange side and the address book in OWA is reflecting those changes, but the GAL on the Outlook 2007 client side is not. Any suggestions?
Rusty7H4Asked:
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CBanmanCommented:
Your issue is most likely due to running Outlook 2007 in Cached Exchange Mode.  If you were to turn this off you should see the updates.

Here is more information on Cached Mode, and how to get the updated GAL to work while in Cached Mode.

http://support.microsoft.com/kb/841273
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Rusty7H4Author Commented:
I turned off the cache mode in Outlook and now my GAL is updated. However, my Outlook connection went from being "connected to Microsoft Exchange" to now being "online with Microsoft Exchange". What's the difference and/or does it matter?
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CBanmanCommented:
Connected means you are on the same network as the Exchange server, and will periodically poll the server to see if there's new email. Online with Exchange means you are connected directly to the server, and will receive new email immediately upon it being delivered to the server.

Different companies like doing it different ways.  They feel they can save on network bandwidth if Outlook is in cached mode and only connects to the Exchange server every X minutes.

If you want to remain in cached mode and still have an updated GAL, look further down in the Microsoft article.  Specifically at Q12, Q6 and if you are the Exchange Admin Q10.
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Rusty7H4Author Commented:
I have deleted more than 30 Exchange email accounts over the last two months and they were all still listed in my GAL.I did try 6 and 12, but neither one updated my local GAL. The only way I'm able to get the GAL's to update on  the pc's is to uncheck cache mode and then run an update.  I am the email administrator and I looked at the settings for 10 and they seem to be ok on the server, so I didn't do that one.   Looks like the GAL will not ever update on the pc's as long as cached mode is checked.  Updated fine when I took that off and ran an update.Something else must be going on at the server level for the GAL to never update in cache mode.  It should update shouldn't it when the pc is in cached mode. I see Rollup 4 is out, I will have time next week to install that.
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CBanmanCommented:
Was 6 or 12 the suggestion to click Tools / SendReceive / Download Address Book?
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Rusty7H4Author Commented:
It was 6. And it wouldn't work with cached mode checked.
On the Tools menu, point to Send/Receive, and then click Download Address Book.
EXit Outlook and then restart it. After Outlook starts, the offline address book download will start one to five minutes later.
You have been a big help in giving me troubleshooting tips.
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CBanmanCommented:
Your local OAB may be corrupt.  Is this issue only on your system, or is it company wide?  If it's just you rename your .OAB file and see if you can download it through Outlook (re: Q6 from above).  The default location for this file is c:\Documents and Settings\username\Local Settings\Application Data\Microsoft\Outlook

If you are still not able to download it through Outlook take a look at this link.  It gives some information on where the .OAB file resides on the Exchange server, so you can manually move it over to your local system.

http://www.exchangeninjas.com/OABFileReplication

Here's another handy link with more information.

http://blogs.msdn.com/dgoldman/archive/2006/10/25/how-to-deploy-the-oab-and-ost-files-for-use-with-outlook-2003-in-cached-mode-exchange.aspx
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georgestarkCommented:
If you click on send and recieve this should update the offline GAL, I also think there is an option to update GAl when you exit outlook.
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Rusty7H4Author Commented:
Yeah, that's the problem. None of the automated update features are working on any pc's in my organization.  I've tried both of your suggestions on pc's and neither one will work. I have to manually uncheck that feature on each pc and then run the update.
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georgestarkCommented:
unusual, have you any client firewall software on the computers, are you also saying if you click "send and recieve" this allso wont work?.
also take a look at the "offline address lists"\"default offline address list" in exchange system manager, make sure its scheduled to run.



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Rusty7H4Author Commented:
I am going to close this for now.  Both of your suggestions and troubleshooting tips have been great.  I ran updates and installed a rollup last week, but I won't know if this fixed it for a while and I don't want to leave the call hanging open.  If I continue to have this problem, I will log another question.
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