Rusty7H4
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GAL is Not Updating on Client PC'S
I am using Exchange 2007 and the client pc's are using Outlook 2007. I have made some name changes on the Exchange side and the address book in OWA is reflecting those changes, but the GAL on the Outlook 2007 client side is not. Any suggestions?
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I have deleted more than 30 Exchange email accounts over the last two months and they were all still listed in my GAL.I did try 6 and 12, but neither one updated my local GAL. The only way I'm able to get the GAL's to update on the pc's is to uncheck cache mode and then run an update. I am the email administrator and I looked at the settings for 10 and they seem to be ok on the server, so I didn't do that one. Looks like the GAL will not ever update on the pc's as long as cached mode is checked. Updated fine when I took that off and ran an update.Something else must be going on at the server level for the GAL to never update in cache mode. It should update shouldn't it when the pc is in cached mode. I see Rollup 4 is out, I will have time next week to install that.
Was 6 or 12 the suggestion to click Tools / SendReceive / Download Address Book?
ASKER
It was 6. And it wouldn't work with cached mode checked.
On the Tools menu, point to Send/Receive, and then click Download Address Book.
EXit Outlook and then restart it. After Outlook starts, the offline address book download will start one to five minutes later.
You have been a big help in giving me troubleshooting tips.
On the Tools menu, point to Send/Receive, and then click Download Address Book.
EXit Outlook and then restart it. After Outlook starts, the offline address book download will start one to five minutes later.
You have been a big help in giving me troubleshooting tips.
Your local OAB may be corrupt. Is this issue only on your system, or is it company wide? If it's just you rename your .OAB file and see if you can download it through Outlook (re: Q6 from above). The default location for this file is c:\Documents and Settings\username\Local Settings\Application Data\Microsoft\Outlook
If you are still not able to download it through Outlook take a look at this link. It gives some information on where the .OAB file resides on the Exchange server, so you can manually move it over to your local system.
http://www.exchangeninjas.com/OABFileReplication
Here's another handy link with more information.
http://blogs.msdn.com/dgoldman/archive/2006/10/25/how-to-deploy-the-oab-and-ost-files-for-use-with-outlook-2003-in-cached-mode-exchange.aspx
If you are still not able to download it through Outlook take a look at this link. It gives some information on where the .OAB file resides on the Exchange server, so you can manually move it over to your local system.
http://www.exchangeninjas.com/OABFileReplication
Here's another handy link with more information.
http://blogs.msdn.com/dgoldman/archive/2006/10/25/how-to-deploy-the-oab-and-ost-files-for-use-with-outlook-2003-in-cached-mode-exchange.aspx
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Yeah, that's the problem. None of the automated update features are working on any pc's in my organization. I've tried both of your suggestions on pc's and neither one will work. I have to manually uncheck that feature on each pc and then run the update.
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I am going to close this for now. Both of your suggestions and troubleshooting tips have been great. I ran updates and installed a rollup last week, but I won't know if this fixed it for a while and I don't want to leave the call hanging open. If I continue to have this problem, I will log another question.
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