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Slow opening word docs

Posted on 2008-11-19
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Last Modified: 2012-05-05
I have a installation of office 2003 on Windows XP. All the lastest service packs are applied to both office and XP. When doubling clicking a word doc which is on the desktop, the app takes over a minute to bring up the doc. The app loads immediatley whilst the doc takes another 60 seconds. Ive tried changing the DDE options and removing them but this didnt work (as per other articles on this site)
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Question by:daiwhyte
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LVL 37

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by:Joanne M. Orzech
ID: 22996537
Well, I guess the first thing I'd try is search for all instances of normal.dot on the hard drive (be sure to search hidden files), and either rename or delete them.

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by:daiwhyte
ID: 22997013
Deleted all normal.dot files already but thats not worked.
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by:Joanne M. Orzech
ID: 23004831
Are you using Norton antivirus?
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Expert Comment

by:dopyiii
ID: 23005811
Couple things:

First, does it work in a new profile? Might be worth doing just to have the problem solved.

Second, Have a look at the 8/15 update of this article:
http://howtotroubleshoot.blogspot.com/2008/05/double-clicked-documents-slow-to-open.html

A user there explains that he used DDE Spy to find out what was causing the slowdown (in his case, a Toshiba bluetooth driver).

Additionally, you could always use regmon and filemon to monitor what's happening when you double-click those files and see what's being accessed. Basic idea here is that you start the monitoring, quickly do whatever you do to cause the problem, and stop monitoring as soon as it happens. Timing is a little important because these two tools generate huge files. I'd dump them in Excel and autofilter them for easy browing for "error"s and "fail"s.
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by:Jolanda5
ID: 23040610

If it is word, I'd take of all the autoformating and check the save in options. If the documents open o.k. on anyone else's computer, if not (repaginating of documents as soon as you hit a button) have a look at the formatting of the document.
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Author Comment

by:daiwhyte
ID: 23041757
Guys, when I have all the printers switched on, the problem goes away, when printers are offline, problem returns.

How do I stop it looking for the printers before opening the doc?
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by:Jolanda5
ID: 23042562
Hi
Lot of things come to mind, but I do not know all the ins and outs.

It can be in oyour word tools options printer settings. As these settings will be going over from document to document (Word always uses what you have set the last) and we do have a lot of printers and default tray and default printer settings are standard.
Do you have one printer set as default? (might just have one printer on all the time)
Do all printers have a different port?
Is your page setup all set to default tray (as it might be looking for that special tray on that special printer)

Sorry cannot think of any more
Good luck
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by:Joanne M. Orzech
ID: 23043237
I really haven't run across this, but there seems to be a lot of suggestions at this thread--for what it's worth:
http://forums.techarena.in/ms-office-support/908660.htm
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Author Comment

by:daiwhyte
ID: 23075474
Im going to be onsite this afternoon and will go through all your suggestions. Also, the customer has reported the same issue affecting all office products.
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by:Joanne M. Orzech
ID: 23079639
Ok - keep us posted.
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daiwhyte earned 0 total points
ID: 23182629
Ok, user is happy to leave the printers on so when he opens the word docs, there is no delay. Im afraid this ticket is not going to get resolve - so no points for any Im afraid.
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