[Webinar] Learn how to a build a cloud-first strategyRegister Now

  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 1825
  • Last Modified:

Need help debugging an Appcrash

When opening Wordperfect - after about 10-15 seconds a popup from Windows comes up saying that "Word perfect X4 has stopped working" and the error is as follows:

Problem signature:
  Problem Event Name:                        APPCRASH
  Application Name:                             wpwin14.exe
  Application Version:                 
  Application Timestamp:                    47e34427
  Fault Module Name:                          RPCRT4.dll
  Fault Module Version:                        6.0.6001.18051
  Fault Module Timestamp:                 48002c9c
  Exception Code:                                  c0000005
  Exception Offset:                                000b1ebb
  OS Version:                                          6.0.6001.
  Locale ID:                                             4105
  Additional Information 1:                  7379
  Additional Information 2:                  9f13c5a18e4409e2e73016d720f27f78
  Additional Information 3:                  7379
  Additional Information 4:                  9f13c5a18e4409e2e73016d720f27f78

The problem is that I can't open the program successfully at all any longer!  Also this is affecting multiple workstations, but not all of them right now...

500 pts to the winner as usual!

Thank-you sincerely,
Keeran Networks
Keeran Networks
  • 3
  • 2
1 Solution
Keeran NetworksAuthor Commented:
Anyone have any comments?

The application crashes right after clicking the exe shortcut.... I'm baffled.
Keeran NetworksAuthor Commented:
Additionally the Administrator account seems to open the program just fine, however when logging into the PC via the domain user - the program APPCRASHES immediately...

Thank-you in advance,
Keeran NetworksAuthor Commented:
RESOLVED internally.... This was caused by the COREL "Messages" folder under the %appdata% folder.

This is a good one to note as Corel has not yet updated this to their knowledge base.
Wordperfect X4 has stopped working
I did not get the answer that I was looking for!!!

Featured Post

Independent Software Vendors: We Want Your Opinion

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

  • 3
  • 2
Tackle projects and never again get stuck behind a technical roadblock.
Join Now