DPM 2007 not seeing Quantum Tape Library
Posted on 2008-11-19
I have a Quantum ATL Superloader (L600 model; SDLT320 drive) attached to a Dell DP500 server running DPM (Data Protection Manager) 2007. I installed an Adaptec 29320LPE SCSI card (plus drivers) and the Quantum SDLT320 Drive drivers, as well as the SDLT320 Library & Drive firmware updates.
However, in Device Manager on the backup server (DP500), the Tape Drive showed up, but the Medium Changer showed up as "unknown". And in the DPM 2007 software, it saw the device as a Stand-alone (with only one slot/drive), when it is a 16-slot library. I downloaded a medium changer driver for a newer model of Quantum...now the library slots all show up, but the backups fail with the error:
"DPM encountered a critical error while performing an I/O operation on the tape in Drive Quantum SDLT 320 Drive. (ID 30101 Details: The request could not be performed because of an I/O device error (0x8007045D)"
Dell support suggested the problem was with the driver -which makes sense as it's not for this model- but when this driver is not installed, the software does not see the library, period.
Does anyone have any experience or suggestions? If there is no driver for this, am I just out of luck?
Thanks so much.